Customer Service Representative

Overview
We are seeking a dedicated and personable Customer Service Representative to join our dynamic team. This role involves engaging with clients, providing exceptional support, and ensuring customer satisfaction during our in-person consultations. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to handle multiple tasks efficiently. Multilingual abilities and people-oriented experiences are highly valued to serve our diverse client base effectively.

Duties

• Respond promptly and professionally to customer inquiries during our in-person consultations.
• Assist clients with product or service information, troubleshooting issues, and completing sales where applicable.
• Conduct follow-up, or sales opportunities as needed while utilizing our provided lead lists.
• Maintain accurate records of customer interactions and transactions using data entry and CRM systems.
• Process payments, handle cash transactions when applicable, and ensure secure handling of sensitive information.
• Collaborate with team members to improve service quality and streamline processes
• Demonstrate excellent communication skills to foster positive relationships on behalf of our Brands.

Skills

• Bilingual or multilingual proficiency is a strong plus for serving diverse customers effectively
• Proven experience in customer support or call center roles preferred
• Strong sales skills with the ability to identify opportunities and promote products or services
• Excellent communication skills, both verbal and written, with a focus on clarity and professionalism
• Proficient in Microsoft Office applications (Word, Excel) and general computer skills
• Ability to handle data entry accurately and efficiently under pressure
• Experience with outbound calling campaigns and client engagement strategies
• Good analysis skills for understanding customer needs and providing appropriate solutions
• Knowledge of cash handling procedures is advantageous
• Typing speed and accuracy are essential for managing high-volume interactions efficiently

This position offers an engaging environment where your communication talents can thrive while delivering outstanding customer service. We value proactive individuals who are eager to contribute positively to our team's success.

Job Type: Full-time

Pay: $ $1,067.08 per week

Benefits:

• 401(k)
• 401(k) matching
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program

Work Location: In person