It Support Analyst

DMA Group

Royal Leamington Spa, England, United Kingdom

Royal Leamington Spa, England, United Kingdom

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About

IT Support Analysts | Leamington Spa | Full-time | On-site £35,000 – £50,000 DOE | MSP background essential Our client is a well-established MSP and IT consultancy with over 20 years’ experience supporting businesses across Warwickshire and beyond. Known for their people-first approach and strong client relationships, they deliver a full range of IT services — from day-to-day support to strategic cloud and infrastructure solutions. Due to continued growth, they’re now hiring IT Support Analysts to join their energetic, collaborative team based in Leamington Spa. This is a full-time, on-site role — and with their brand-new, modern (and frankly phenomenal) offices, you’ll forget hybrid and remote working ever existed. It’s a hands-on environment, ideal for someone who thrives on solving real problems in real time, values teamwork, and enjoys seeing the tangible results of their work. Essential Requirements: * Proven experience in an MSP (Managed Service Provider) environment * Full UK driving licence and access to a car * Comfortable being on-site full-time * Based locally to Leamington Spa Key Responsibilities: * Provide 1st and 2nd line support to a wide-ranging client base * Diagnose and resolve hardware, software, and network issues * Support and configure VoIP systems, mobile devices, and user accounts * Maintain and set up IT hardware (laptops, desktops, printers, routers, firewalls) * Assist with onboarding and infrastructure projects * Travel to local client sites when required Key Skills & Experience: * Strong knowledge of Windows Server, Active Directory, and Group Policy * Experience supporting Microsoft 365, SharePoint, and Azure * Solid understanding of VPNs, networking, and cybersecurity best practices * Familiarity with ConnectWise (Automate and/or manage) is a bonus * Excellent troubleshooting and communication skills * Confident in client-facing settings Why Apply? This is a fantastic opportunity to join a growing, values-led business where your voice is heard and your contribution matters. You’ll be part of a team that takes pride in what they do — and backs each other to deliver great service, every time. If this sounds like your next step, we’d love to hear from you

Royal Leamington Spa, England, United Kingdom

Languages

English

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