Case Manager

Case Manager | Supportive Services Specialist

Location: Charlotte, NC
Department: Business Development
Reports To: Program Director
Status: Exempt

About the Role:
NCIA's Herbert J. Hoelter Vocational Training Center (HJH/VTC) is seeking a dedicated Case Manager to provide client-centered services that help participants overcome barriers to training completion and achieve career success. This role connects clients with community resources, monitors progress, and advocates for their employment goals.

Key Responsibilities:

• Provide case management to support self-sufficiency and employment outcomes.
• Identify barriers and link participants to supportive services.
• Develop and maintain Individual Employment Development Plans.
• Collaborate with workforce development staff and community partners.
• Track and report participant progress using electronic data systems.

• Ensure compliance with grant requirements and organizational policies.

• High School Diploma required. Bachelor's degree in Social Work, Human Services, or related field (or equivalent experience) preferred.

• Experience in case management, workforce development, or supportive services.
• Strong communication and organizational skills.
• Ability to work collaboratively and maintain accurate documentation.

Why NCIA?

NCIA is a nonprofit that empowers people through unconditional support, equity, and compassion. We believe in building stronger communities by helping individuals thrive.

NCIA is proud to be an equal opportunity employer and makes employment decisions based on merit. NCIA celebrates people from all walks of life and prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. All employment is decided based on qualifications, merit, and business needs.