Customer Service Representative

About Hudson & West

Hudson & West is a local destination for high-quality hardwoods, woodworking supplies, doors & windows, cabinet hardware, tools, and finishes. We pride ourselves on exceptional customer service, expert product knowledge, and a friendly, collaborative team atmosphere. As a small crew, we work closely together every day to support our customers and help them get the materials and answers they need for their projects.

Job Summary

We're seeking a Customer Service Representative who will be the face of Hudson & West — assisting customers in person and by phone, answering questions about products, processing orders, and ensuring each customer leaves satisfied. If you love helping people, enjoy hands-on interaction with customers, and thrive in a small-team retail environment, we want to hear from you

What You'll Do

• Greet and assist customers in store and on the phone with professionalism and a positive attitude.
• Answer questions about our products, including doors, windows, hardware, woodworking tools, and finishes.
• Provide accurate product information, recommendations, and support to help customers make informed purchases.
• Process customer orders, returns, and exchanges efficiently.
• Manage door ordering responsibilities when needed (for $24/hr candidates).
• Maintain product knowledge and stay up to date on inventory and specials.
• Support teammates with shared tasks and ensure exceptional customer experiences.
• Use point-of-sale systems and basic computer software to complete transactions.

Required Skills & Qualifications

• Previous customer service experience required (door ordering experience preferred for higher pay).
• Strong communication, active listening, and problem-solving skills.
• Ability to remain professional and calm in high-traffic retail situations.
• Comfortable with learning product details and sharing recommendations.
• Basic computer skills and familiarity with point-of-sale systems.

Preferred Experience

• Experience in retail, home improvement, woodworking supply, or related field.
• Door ordering and product specification experience (pay rate $24/hr ).

Why Work Here?

• Competitive hourly pay with premium for door ordering expertise.
• Fun, small-team atmosphere where your contribution matters.
• Training and growth opportunities with a local business.
• Work with unique products and customers who share a passion for quality craftsmanship.

Job Type: Full-time

Pay: $ $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person