Branch Manager

Herc-U-Lift, Inc. is seeking a Branch Manager to join our Sioux Falls Branch covering South Dakota and Northwestern Iowa. This is a fast-paced position that needs an experienced, take-charge individual with a proven track record.

Position Summary

The Branch Manager is responsible for the overall leadership, performance, and profitability of the Sioux Falls branch. This role oversees sales, service, parts, rental and administrative functions to ensure exceptional customer service, employee engagement, operational efficiency, and financial results. The Branch Manager leads by example, develops the local team, and executes company strategies while maintaining compliance with company policies and safety standards.

Key Responsibilities

• Provide strong leadership and direction to branch employees, including sales, service, parts, rental and administrative staff.
• Recruit, onboard, train, coach, and develop employees to meet performance expectations.
• Foster a positive, accountable, and safety-focused work environment.
• Conduct regular performance reviews and address performance or disciplinary issues in partnership with Human Resources.
• Support and oversee outside and inside sales efforts, including working with the Corporate Sales Manager to monitor performance.
• Ensure customer satisfaction by resolving escalated customer concerns in a timely and professional manner.
• Represent the company in the local market through networking, industry events, and community involvement.
• Oversee daily branch operations to ensure efficiency, productivity, and quality of work.
• Ensure accurate scheduling, work order completion, and invoicing.
• Manage branch P&L, including revenue, expenses, and profitability.
• Prepare and manage branch budgets and forecasts.
• Review and approve expenses, invoices, and credits within assigned authority.
• Enforce all company safety policies, OSHA requirements, and industry regulations.
• Track and report key performance indicators (KPIs) to senior leadership.
• Identify opportunities for continuous improvement in operations, sales, and customer service.

Required Skills and Experience:

• Bachelor's degree in Business, Management, or a related field preferred; equivalent experience will be considered.
• 5+ years of progressive experience in the material handling, industrial equipment, or related industry.
• Prior experience in branch, operations, or service management strongly preferred.
• Proven experience managing teams and driving financial performance.
• Strong leadership, coaching, and employee development skills.
• Solid understanding of sales, service operations, and financial management.
• Excellent customer service and problem-solving abilities.
• Effective communication and interpersonal skills.
• Proficiency with NetSuite, Microsoft Office, and other business software.
• Ability to prioritize, multitask, and make sound business decisions.

Physical & Work Requirements

• Ability to work in an office, warehouse, and shop environment.
• Occasional lifting up to 75 pounds.
• Ability to travel locally as needed for customer visits and meetings.

Work Schedule

• Full-time position; hours may vary based on business needs.

Disclaimer

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified or added as business needs evolve.

Benefits:

• Medical (and FSA/HSA plans), dental and vision insurances.
• Paid time off and holidays.
• Company paid basic life insurance.
• Supplemental term life insurance.
• 401(k) with match.
• Short- and long-term disability.
• Group accident and critical illness insurance.
• Safety glasses and boot program.
• Tuition reimbursement and in-house training.

Herc-U-Lift, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.