CSR- Customer Service Representative

About Us

The MG Collective blends brand strategy, creative craft, and performance marketing. We plan, create, and optimize, partnering with your team as an extension of your brand. Our approach is grounded in research, clear goals, and accountable execution.

Job Summary

We are seeking a Customer Service Representative who is friendly, reliable, and passionate about helping others. This role focuses on providing outstanding support to clients, answering inquiries, and assisting our internal team with day-to-day communication needs.

Responsibilities

• Greet and assist clients, partners, and visitors in a professional and welcoming manner
• Respond to phone calls, emails, and general inquiries promptly and accurately
• Provide information about services, appointments, and project updates
• Maintain client records, files, and documentation with accuracy
• Assist with scheduling, coordination, and follow-up communication
• Support the team with administrative tasks and customer-related needs

Qualifications

• High school diploma or equivalent required
• Strong communication and people skills
• Positive attitude, professional tone, and reliable work ethic
• Ability to multitask, stay organized, and work in a fast-paced environment
• Comfortable using basic office software (Microsoft Office or Google Workspace)

Why You Will Love Working With Us

• Supportive, friendly, and creative work environment
• Opportunities to grow within a marketing and events-focused agency
• Competitive pay + performance-based incentives
• Paid time off, holidays, and birthday celebrations
• Office perks including snacks, coffee, team outings, and a fun work culture
• Convenient Miami location