Technical Support Specialist

**Apply on Indeed (search AZCOMP)Support Tech Jedi Opening

Job Info:**

Great You found and are reading our job posting. This is a great opportunity for the right person who is dynamic, fun loving, and hard working to join our marvelous team. If you are the right person for the job, fantastic. Please read on.

THE LOW DOWN
:

We are looking for a technical support "Jedi" to provide technical assistance to our customers as they use their medical based software (EMR, Practice Management). In short, you resolve problems. The more problems you resolve, the better our customers, the Doctors of the country, can provide care for their patients. In all reality, you impact people's lives.

We are looking for the right person to have:

• A passion and determination to get the job done
• A likeable, fun, and hard-working personality
• An ability to change and adapt - seriously, things move quick around here
• A desire to help customers and deliver phenomenal service
• A love for technology
• A need to work for a company with a real purpose behind them

The wrong person will possess:

• A know-it-all attitude
• The ability to always wait for direction
• A love for corporate structure
• A desire for mid-level management
• A smart phone with no apps installed

In turn, we will provide:

• A great place to work
• Challenges and opportunities
• Awesome coworkers
• Competitive compensation
• Stability
• Medical and dental coverage, paid holidays, paid vacation, paid sick days, 401k

THE SKINNY:

Business is booming for us. Really, it's busy - and we like it that way. We keep on our toes. Get ready to change and evolve as we strive to be cutting edge and take advantage of new technologies. This position is ever developing, changing, and advancing like the technologies we implement for our customers.

Get ready to learn a ton We provide and support EMR and Patient Accounting software to medical offices. We service thousands of medical offices not only here in AZ, but around the country. We feel that the work we do in keeping their technology humming along helps empower them to deliver better care for their patients. Our customers range from very small (5 employees) to medium (100 employees) with multiple branch offices. The environments range in complexity. This position is responsible for resolving technical support issues with the medical software, troubleshooting issues, and communicating with customers. In short, we are responsible for keeping our end client's systems running so they can help their patients. We keep things hopping around here.

SKILLS TO MAKE YOU A GOOD FIT AND SUCCESSFUL:

• Personal core values similar to ours (see below).
• Organized, detail oriented and self-motivated.
• Talk nerdy to me--er, all of us. Know your stuff and talk about it confidently, accurately, and honestly.
• Provide and maintain detailed documentation on each job.
• Ability to rock the mic like a vandal. Okay, maybe not rap, but you do have to be able to communicate extremely well - both in voice and written. Talk geek to us, we love it, just not the customer.
• Ability to remain in contact with the client thru the completion of the incident.
• Problem-solving abilities and ability to meet reasonable deadlines.
• Be detail-oriented. Know how to soar at 30,000 feet but also be comfortable diving into the details and getting those hands dirty.
• Willingness to develop professionally - we goin' places.
• Love to laugh. If you take yourself too seriously, then avert your eyes from this description now. That being said, you should absolutely take your job seriously.
• Oh yeah, and a desire to contribute to an awesome team and culture.
• Live for technology - seriously, you read technology blogs for fun. We want someone who has passion for technology and wants to use it to better our customers and this company.
• Be organized, ahead of schedule, communicative, accountable--in short, own your role entirely, while being open to critiques, suggestions, and new ideas.
• Play really nice with others. We're a tight-knit, highly collaborative team, and we keep it that way.
• Experience in technical support is preferred, but not required.
• General knowledge of Microsoft based software.
• Medical/EMR software knowledge is preferred, but not required.
• Experience with Medisoft, Lytec, or eMDs is huge plus.

DETAILS ON THE POSITION:

• Job opening is available immediately
• Office is located in Gilbert (Power & Guadalupe)
• Full time position (Hours of operation: 6am-5pm, Monday-Friday)
• Entry to medium level. Pay starts at $15-$20/hour DOE

NEXT STEPS:

1. Apply for job on indeed.

2. Send us a mesaage, after you apply, with 3 results you have created in your life -- 3 things you made happen you are proudest of. Listen, we get a lot of resumes and it's not easy finding the right person sorting through a tall stack. Make yourself stick out - do something to help us find YOU.

3. Call and leave a short voicemail telling us a little about yourself and why you are the right person for the job. Keep it to 1 minute or less.

ABOUT US:

Read more about us at

AZCOMP Core Values:

**1. We deliver PHENOMENAL

1. We work hard, play hard

2. We care about the One -- (Compassionate to each Individual)

3. We check our egos at the door

4. We chase Mavericks -- (We believe Challenges ARE Opportunities)

5. We exercise real communication

6. We do the right thing

7. We surf Jaws -- (We Innovate and Improve)

8. We go where Eddie would go -- (We bring Passion and Determination)**

Job Type: Full-time

Salary: $ $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending