Front Desk Agent

Job Overview
Join our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. This energetic role offers the opportunity to create memorable guest experiences by providing exceptional customer service, managing reservations, and ensuring smooth check-in and check-out processes. Your enthusiasm and professionalism will set the tone for a positive stay, making every guest feel valued and cared for from the moment they arrive. If you thrive in a fast-paced environment and are passionate about hospitality, this is your chance to shine

Duties

• Greet guests warmly upon arrival, ensuring a friendly and professional first impression.
• Manage guest check-in and check-out procedures efficiently using hotel management software.
• Handle multi-line phone systems with excellent phone etiquette, addressing inquiries and reservations promptly.
• Provide accurate information about hotel amenities, local attractions, and services to enhance guest experiences.
• Maintain detailed records of guest stays, reservations, and billing information with precision.
• Respond swiftly to guest requests, complaints, or issues with a positive attitude and effective solutions.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met seamlessly.
• Conduct night audits when scheduled, balancing accounts and preparing reports to ensure financial accuracy.
• Uphold hotel policies and procedures related to safety, security, and guest confidentiality.
• Assist in managing guest relations by fostering a welcoming environment that encourages repeat visits.
• Support resort operations by contributing to a clean, organized front desk area that reflects our commitment to excellence.

Qualifications

• Proven experience in hospitality management or hotel front desk operations is highly preferred.
• Bilingual or multilingual skills are a strong advantage for serving diverse guests effectively.
• Demonstrated ability in customer service with excellent communication skills.
• Familiarity with hotel management software and multi-line phone systems is essential.
• Knowledge of night audit procedures and hotel accounting practices is desirable.
• Strong organizational skills with attention to detail in handling reservations and guest records.
• Ability to remain calm under pressure while managing multiple tasks efficiently.
• Previous hotel experience in a resort or similar hospitality setting is beneficial but not mandatory.
• A professional appearance coupled with friendly demeanor and excellent phone etiquette. Join us as a Front Desk Agent where your enthusiasm fuels memorable guest experiences We are committed to providing paid positions that empower you to grow within the hospitality industry while delivering exceptional service every day

Job Types: Full-time, Part-time

Pay: $ $16.00 per hour

Expected hours: 30 per week

Work Location: In person