Front Desk/Referral Coordinator

Basic Function

Responsible for greeting visitors in a professional manner and performing various clerical duties.

and to contact clients and schedule follow up appointments after their preliminary treatment at the clinic while verifying insurance authorization required for appointments.

Responsibilities including but not limited to:

1. Greet and screen-incoming visitors in a professional manner and promptly notify appropriate person of their arrival.

2. Provides excellent customer service to all patients and vendors.

3. Make sure all insurances are verified at time of appointment and all co-pays are collected at front window. Updates License and Insurance cards as needed.

4. Confirms next day appointments and identifies any needs for interpreter services.

5. Payments must be posted at time of collection and patients should be changed from scheduled to visited.

6. Patients with outstanding balances must be told and collected at time of appointment and non-date of service form must be filled out with proper information.

7. Make sure all payments for same day services and past balances have been collected. Alternatively, collect at check out.

8. Check out person schedules next appointments, testing and prints visit summaries.

9. Scans all patient forms and documentation into EMR.

10. Makes sure that all payments have been posted, accounted for and processed.

11. Answer telephone line when ringing at your station, take accurate messages, schedule patients as needed and answer all questions asked in an efficient manner.

12. Receive and sign for packages and deliver to appropriate person promptly.

13. Operate standard office equipment including: Facsimile machine, photocopy machine an computer and printer.

14. Monitor incoming and outgoing faxes in a timely manner and attach to pts chart in EMR.

15. Maintain an adequate office supply inventory and request additional items as needed.

16. Perform other related duties as assigned.

17. Work amicably with others

18. Other duties and responsibilities as assigned Briefs patients on any preparation required for the visit.

19. Handles queries from patient, physicians and insurance co. regarding patient care.

20. Maintain accurate record of schedule patient appointment and the physician to which the patient was referred.

21. Must have appropriate time management skills.

22. Maintain acceptable time and attendance.

23. Respect patient privacy and maintain information confidentiality. (HIPAA)

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Skills

Oral Communication Skills Organization

Telephone Etiquette Time management

Customer Service Computer Literacy

Professionalism Keyboard Skills

Filing / Scanning

Multi-tasking

Education/Training

Degree: High School Diploma or Equivalent

Experience

Prior general office experience helpful.

Job Type: Full-time

Pay: $ $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Insurance verification: 1 year (Preferred)
• Medical billing: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Front desk: 1 year (Preferred)
• Phone etiquette: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)
• Referral: 1 year (Preferred)

Work Location: In person