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(Closed)Forethought

DevOps Engineer

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  • US
    San Francisco, California
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    San Francisco, California

About

Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought's AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.
What You'll Be Doing (Responsibilities):
  • Architect, implement, and manage environments in Kubernetes and AWS
  • Design and implement better processes for deployment and management of environments
  • Continually improve architecture and processes, and write great documentation
  • Work closely with Engineers and Project Managers
  • Improve and maintain installation and configuration procedures
  • Provide during- and after-hours support
Who You Are (Skills):
  • 3+ years of experience in a DevOps Engineering role or similar
  • AWS (EC2, EKS, Elasticache, RDS, OpenSearch, etc)
  • Experience in container management platforms (Kubernetes) and GitOps tools (Fluxcd)
  • Fluent in Python or Golang
  • In-depth experience building CI pipelines from the ground up
  • Proficiency in managing cloud-based infrastructure.
  • Expertise in designing and troubleshooting distributed systems.
  • Strong communicator, both written and spoken.
  • Git workflow
  • Experience with data infrastructure is a plus; Spark (EMR on EKS), Dagster, DBT.
What You Get (Benefits):
  • A chance to be an early member of a hyper-growth startup with equity to match
  • An opportunity to help us define a new market within AI
  • Ability to solve challenging problems with a world-class team
  • A low ego company culture that is obsessed with feedback and helping each other grow
  • Hybrid in-office vs. remote structure that allows you to choose where you get your best work done
  • Competitive medical, dental, and vision coverage
  • Paid maternity, paternity & adoption leave
  • Unlimited paid time off

Nice-to-have skills

  • Kubernetes
  • AWS
  • EC2
  • Python
  • Git
  • Spark
  • San Francisco, California

Work experience

  • DevOps

Languages

  • English