Residential Order Coordinator

About Beanfield

We don't just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.

With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.

Our headquarters is located in Toronto's super-hip Liberty Village, surrounded by great coffee, food, energy, and creativity—making it a great place to collaborate in person.

Our Values

We Are Challengers
We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.

We Are United
We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.

We Care
We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

Position Summary:

Beanfield is looking for a part-time Residential Order Coordinator Reporting to the Residential Coordinator Manager, the Residential Order Coordinator will work closely and simultaneously with various teams across the company to ensure that all residential orders are received, reviewed, and managed through our internal ticketing system from start to finish.

This is a 12-month contract position. Candidates must be flexible to work varying shifts, including weekends.

Responsibilities:

• Coordinate and manage all residential orders concurrently on a daily basis.
• Provide first call resolution ensuring customer requests, inquiries and concerns are processed and resolved in a timely manner.
• Interact with multiple internal departments to push forward the order or escalate when required in order to ensure the timelines are met.
• Adherence to processes, policies and objectives related to residential services with an understanding of other Beanfield products.
• Assist in the creation of the customer records and maintain client information using internal systems.
• Manage customer move request in an efficient and timely manner to ensure move dates are met.
• All other duties as assigned.

Skills & Qualifications:

• High school diploma.
• 2-3 years of related experience in office administration or customer service roles.
• Experience with JIRA and SAP an asset.
• Knowledge of VOIP, Internet and IPTV is considered an asset.
• Strong analytical skills and problem solving capabilities.
• Excellent organizational and time management skills to multi-task/prioritize work in a timely manner.
• Strong attention to detail.
• Ability to work and act independently using good judgement when assessing difficult situations.
• Team player with superior interpersonal skills and professional demeanour.
• Works with a high level of tact, integrity and respect.
• Possess cultural awareness and sensitivity.
• Demonstrate sound work ethics.

At Beanfield, we are proud to be an equal-opportunity employer.

We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status. Beanfield is dedicated to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in all aspects of employment, as well as in our services, programs, and activities. If you require accommodation during the application or interview process, please contact us at

Please note that candidates must be legally eligible to work in Canada at this time. We regret that Beanfield is unable to sponsor employment Visas.

Please note that all communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in . We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.