Concierge

Position: Concierge

Location: Calgary, AB - Calgary House

For three decades, Westbank has been dedicated to developing a diverse range of properties, including mixed-use and single-use residential, retail, hotel, and office buildings across North America.

We are currently seeking a part-time Concierge to join our team at Calgary House. Our team members are positive, kind, and committed to exceeding guest expectations while upholding the highest standards of hospitality and professionalism.

Responsibilities

• Address tenant inquiries and concerns efficiently and courteously.
• Maintain a clean, neat, and professional appearance of the lobby and common areas.
• Provide exceptional telephone courtesy and professionalism.
• Manage tenant check-ins and check-outs efficiently.
• Activate key fobs for residents and guests.
• Warmly welcome tenants "home" upon their arrival.
• Coordinate effectively with building security.
• Answer inquiries about building services and the surrounding area.
• Respond promptly to emergency situations, including shutting down gas and water valves, managing the fire system, and operating elevators.
• Understand and demonstrate a commitment to health and safety practices.
• Perform additional duties as assigned.

Qualifications

• Excellent communication and interpersonal skills with a commitment to delivering high-level customer service.
• Ability to respond efficiently to inquiries and requests.
• Experience in a Front Desk or Customer Service position.
• Skill in maintaining orderliness and safety.
• Ability to handle confrontation and de-escalate tense situations.
• Familiarity with property management systems, .i.e. Condo Control, RMS.
• Strong organizational and time management skills.
• Project a professional image and demeanor.

Job Types: Part-time, Permanent, Casual

Pay: $22.50 per hour

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Ability to commute/relocate:

• Calgary, AB T2G 1S6: reliably commute or plan to relocate before starting work (required)

Experience:

• Front desk: 1 year (preferred)
• Customer service: 4 years (required)

Work Location: In person