Project Management - Implementation ManagerReconnect • Cumberland Center, Maine, United States
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Project Management - Implementation Manager
Reconnect
- Cumberland Center, Maine, United States
- Cumberland Center, Maine, United States
About
At Reconnect Inc., we are passionate about empowering individuals with reliable communication solutions. Our mission is to provide top-notch service and support to ensure seamless connectivity for our customers.
Reconnect provides a continuum of care for individuals dealing with addiction, mental health, or are justice involved. We operate in over 40 states and help agencies and participants achieve better outcomes. We’re looking for folks who have a background in sales, support, or customer success and are strong communicators. You should be comfortable jumping into a fast-moving organization and learning a lot in a short period of time.
Overview
We are seeking a *Project Manager / Implementation Manager* to serve as a *cross-functional delivery leader* responsible for aligning *product roadmap execution*, *customer implementations*, and *internal delivery timelines*. This role sits at the intersection of *Product, Engineering, Data, and Customer-facing teams*, ensuring commitments are realistic, coordinated, and delivered with clarity.
This is a *hands-on, technically fluent role* that owns execution — not just reporting — across enterprise and local SaaS deployments.
Core ResponsibilitiesRoadmap & Delivery Alignment
· Partner closely with *Product Managers* to translate the *product roadmap* into executable delivery plans
· Own *timeline coordination* across roadmap initiatives, customer commitments, and implementation dependencies
· Identify conflicts between roadmap priorities and customer delivery timelines, and proactively drive resolution
· Ensure roadmap-driven work is sequenced and communicated clearly across Engineering, Data, QA, and Customer Success
Cross-Functional Project Leadership
· Act as the *central coordination point* across Product, Engineering, Data, QA, and Customer Success
· Drive alignment on scope, milestones, dependencies, and delivery expectations
· Own delivery planning and execution for initiatives that span multiple teams and workstreams
· Surface risks early and lead mitigation planning across teams
Implementation & Customer Delivery
· Lead SaaS implementations end-to-end, from kickoff through go-live and stabilization
· Manage *customer expectations* by translating internal delivery realities into clear, credible external timelines
· Serve as the primary delivery owner during implementation, ensuring customers understand scope, milestones, risks, and tradeoffs
· Balance enterprise-level delivery rigor with the speed and pragmatism required for local deployments
Technical & Data Migration Oversight
· Plan and coordinate *data migrations*, including legacy system analysis, field mapping, validation, and reconciliation
· Partner with *Data and Engineering teams* to manage migration complexity, sequencing, and quality
· Oversee technical integrations and external dependencies, ensuring delivery timelines remain achievable
· Translate technical detail into actionable plans for both internal teams and customers
Execution, Tools & Reporting
· Own project plans and execution tracking in *Jira*, including epics, stories, dependencies, and milestone reporting
· Maintain delivery dashboards and status reporting for internal leadership and customers
· Drive disciplined execution while adapting plans as priorities or constraints shift
· Establish and refine repeatable delivery and implementation processes in partnership with Product and Success
Required Qualifications
· 2-5+ years of experience in *Project Management, Implementation Management, or Technical Delivery* within a SaaS environment
· Demonstrated experience working *closely with Product Managers* to operationalize roadmap delivery
· Strong experience managing *cross-functional timelines* across Engineering, Product, Data, and Customer teams
· Hands-on experience with *Jira* for delivery planning and execution
· Proven success leading *data migrations* and complex software implementations
· Ability to manage *enterprise customer expectations* while maintaining internal delivery discipline
· Strong communication skills across technical, operational, and executive audiences
Preferred Qualifications
· Experience in *GovTech, regulated industries, or enterprise B2B SaaS*
· Familiarity with *Agile / Scrum* product and delivery environments
· PMP, PMI-ACP, or equivalent certification
· Experience supporting both *enterprise-scale and local-level deployments*
· Background in data-heavy or workflow-driven systems
Key Competencies
· Roadmap-to-execution translation
· Cross-functional influence without authority
· Customer expectation management
· Technical fluency and delivery pragmatism
· Risk identification and mitigation
Clear, calm execution in high-visibility environments
Job Type: Full-time
Pay: $90,000.00 - $110,000.00 per year
Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Parental leave
* Vision insurance
Application Question(s):
* Do you have strong writing and grammar skills?
Ability to Commute:
* Cumberland Center, ME 04021 (Preferred)
Work Location: In person
Languages
- English
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