Desktop Support I

The Desktop Support I role is designed to provide first-level technical assistance to end-users. This position is crucial for ensuring that all desktop, laptop, and peripheral devices function optimally, thereby supporting the overall productivity of the organization.

Key Responsibilities: 

• Provide first-level technical support to end-users by diagnosing and resolving hardware and software issues. 
• Install, configure, and maintain desktop and laptop computers, as well as peripheral devices such as printers and scanners. 
• Assist in the deployment of new software applications and updates, ensuring compatibility and functionality. 
• Respond to service requests and incidents in a timely manner, maintaining detailed records of issues and solutions in the ticketing system. 
• Collaborate with IT team members to implement and maintain network infrastructure and security protocols. 
• Conduct regular system checks and preventive maintenance to ensure the stability and reliability of IT systems. 
• Educate and train end-users on basic troubleshooting techniques and best practices for using technology resources. 
• Participate in the setup and support of audio-visual equipment for meetings and presentations. 
• Maintain an inventory of IT equipment and supplies, ensuring adequate stock levels and timely procurement. 
• Stay updated with the latest industry trends and technologies to provide innovative solutions and improvements.

Required Education:

•  Associate degree in Information Technology, Computer Science, or a related field. A bachelor's degree is preferred but not mandatory.

Required Experience: 

• Minimum of 1-2 years of experience in a desktop support role or a similar technical support position. -
• Proven experience in troubleshooting hardware and software issues in a corporate environment. -
• Experience with Windows and Mac operating systems, including installation, configuration, and support. -
• Familiarity with network troubleshooting and support, including knowledge of TCP/IP, DNS, and DHCP.

Required Skills and Abilities: 

• Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently. 
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. 
• Proficiency in using and supporting Microsoft Office Suite and other common business applications. 
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. 
• Strong customer service orientation with a focus on providing timely and effective support to end-users. 
• Ability to work independently as well as collaboratively within a team setting. 
• Willingness to learn and adapt to new technologies and processes as needed.