Human Resources Coordinator

Position Summary

Onboarding, Compliance & HR Intake, is responsible for managing the end-to-end onboarding process for new employees, ensuring all initial compliance requirements are met, and serving as the first point of contact for incoming Human Resources calls.

This role functions as the front door of HR, providing timely and accurate information, resolving routine inquiries, and routing complex matters to the appropriate HR team member. The position is designed to flex with hiring volume and support overall HR operations.

Essential Duties & Responsibilities

New Hire Onboarding & Initial Compliance (Primary Focus - approx. 60%)

• Coordinate pre-hire requirements (background checks, drug screens, references)
• Ensure completion of I-9 and E-Verify
• Enter and maintain new hire data in the HRIS
• Coordinate and support new hire orientation
• Verify and track required licenses, certifications, and driver documentation
• Assign and track required onboarding trainings
• Conduct 30-day onboarding check-ins
• Maintain accurate onboarding and compliance documentation
• Document onboarding and intake procedures

HR Call Intake & Front-Line Support (Approx. 25-30%)

• Answer incoming calls to the HR main phone line
• Serve as first point of contact for employees and applicants
• Respond to Tier 1 HR inquiries using established resources and scripts
• Route Tier 2 issues to appropriate HR leadership
• Maintain a basic log of calls and recurring issues
• Communicate consistently and professionally in alignment with HR policies

Additional HR Operations Support (Approx. 15-20%)

• Attend and represent the organization at job fairs, networking events, and career expos
• Serve as the on-site HR representative at events
• Distribute materials and answer general employment questions
• Collect candidate interest forms or resumes without screening
• Direct candidates to the correct application process
• Assist with event logistics (registration, setup, follow-up lists)
• Coordinate with HR Manager before and after events
• Support HRIS audits and personnel file maintenance
• Assist with compliance tracking and reporting
• Provide cross-coverage support to HR team as needed
• Schedule meetings, including exit interviews

Physical Demands

While performing the duties of this job, the employee is frequently required to talk, hear, read, write, or type. Prolonged periods of sitting at a desk and working on a computer are required. The employee is regularly required to walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee may be required to stand, stoop, kneel, crouch, or crawl. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Requirements:

QUALIFICATIONS

Education/ Certification:

• Associate's or Bachelor's degree preferred
• PHR certification is a plus

Experience required:

• Minimum of two years of HR, onboarding, or administrative experience preferred

Required Knowledge & Skills

• Strong interpersonal and customer service skills
• Maintains credibility through sincerity, honesty, and discretion
• Ability to maintain professional composure in emotional or confrontational situations
• High level of accuracy and attention to detail
• Exercises sound judgment and critical thinking
• Proficient in Microsoft Word, Excel, Outlook, and internet-based systems; able to adapt to new systems as needed
• Ability to multi-task and manage competing priorities in a fast-paced environment
• Self-starter with the ability to work independently and manage workload without constant oversight
• Ability to develop, document, and maintain efficient systems and processes
• Thorough knowledge of employment-related laws and regulations
• Excellent interpersonal, communication, and conflict-resolution skills

Employee Eligibility / Professional Capabilities

• Knowledge of payroll systems or ability to learn
• Ability to manage continuity, change, and transition
• Strong organizational skills with attention to detail and accuracy.
• Strong analytical and problem-solving skills
• Ability to translate broad goals into actionable steps, anticipate and solve problems, and identify opportunities for improvement
• Ability to handle multiple tasks in a very busy environment
• Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standard situations

Travel Requirements

Moderate travel to ACCESS sites may be required for this position.

ACCESS drivers are required to maintain a valid driver's license, current auto liability insurance and registration, a clean driving record, and the physical ability to drive to locations throughout Arkansas.