Functional Lead

Maverick Quantum, Inc. (mavQ) is an innovative AI company that provides intelligent business automation solutions, empowering organizations with AI-driven tools to streamline operations, enhance efficiency, and accelerate digital transformation. Headquartered in the U.S., with offices in India, mavQ simplifies complex workflows, automates document processing, and delivers actionable insights. Scalable and customizable, mavQ enables organizations to optimize processes, reduce manual effort, and achieve their business goals with ease.

Job Description

Implementation & Customer Engagement

• Serve as the primary functional point of contact for customers during implementation projects.
• Facilitate discovery sessions to understand business needs, workflows, pain points, and priorities.
• Translate customer requirements into clear, detailed functional specifications and user stories.
• Guide customers through implementation phases, ensuring alignment on scope, milestones, and expectations.

Quality Assurance & Testing

• Develop and execute test plans, test cases, and acceptance criteria for new features, integrations,
• and configurations.
• Perform functional, regression, and user acceptance testing to validate solution quality.
• Document defects with precision and collaborate closely with developers to support rapid resolution.
• Ensure testing outcomes align with customer requirements and implementation goals.

Project & Work-stream Management

• Support multiple concurrent implementation projects and work-streams in a fast-paced
• environment.
• Prioritize tasks based on business impact, customer timelines, and technical dependencies.
• Provide regular status updates, identify risks, and proactively recommend mitigation strategies.
• Contribute to continuous improvement efforts across implementation and QA processes.

Requirements

Required

• 3+ years experience in software implementation, quality Assurance Testing, business analysis, or functional consulting
• Strong understanding of the software implementation life cycle (requirements gathering,
• configuration, testing, deployment, adoption).
• 3+ years experience developing test plans, test scripts, and managing QA processes.
• Ability to effectively communicate requirements to technical and non-technical audiences.
• Proven ability to manage competing priorities across multiple work-streams.
• Excellent problem-solving skills and attention to detail.

Preferred

• Experience working in SaaS, enterprise software, or customer-facing implementation roles.
• Familiarity with Agile methodologies, user story writing, and backlog management.
• Experience with tools such as JIRA, Azure DevOps, or similar.
• Background in customer support, business operations, or technical analysis.