Operations Coordinator

Operations Coordinator — Pre‑Job Logistics (Hardwood Flooring)

Inventory Management, Job Scheduling & Customer Coordination

Location: Kansas City metro (onsite)
Type: Full-time | Hours: Mon–Fri, 7:00 AM–3:00 PM
Pay: Starting $24–$26/hour (DOE) + benefits (health, dental, vision, PTO, 401(k) matching)

Why This Role Matters

You own everything that happens before our crews arrive—ensuring every project begins on time, fully prepared, and professionally coordinated.

We serve high-end residential clients who expect precision, excellent customer communication, and a seamless experience from first delivery to final install. By managing inventory, scheduling, and coordination, you ensure jobs launch on time with the right materials and a professional handoff that protects our reputation.

Key Responsibilities

Customer Coordination & Scheduling

• Schedule installation dates directly with customers and confirm readiness (furniture moved, access available)
• Coordinate pre‑job services: movers, dumpster/POD delivery, and material shipments
• Communicate timelines, manage expectations, and resolve scheduling or access conflicts
• Respond to customer questions about materials, deliveries, and project schedules

Inventory & Warehouse Management

• Maintain organized inventory with accurate counts, locations, and allocations by project
• Receive and inspect incoming materials; stage materials for each job
• Conduct regular audits, reconcile discrepancies, and monitor reorder points
• Coordinate inbound deliveries with suppliers and carriers
• Manage warehouse layout for efficient flow

Pre‑Job Setup & Materials Coordination

• Create and manage purchase orders tied to projects
• Schedule jobsite deliveries to align with job start dates
• Track shipments and resolve supplier or delivery issues
• Stage materials for each job—organized, inspected, and ready to load
• Ensure job sites have everything needed before crews arrive

Crew & Job Logistics

• Assign crews using Field Service Management software, matching skills and availability
• Communicate site conditions, material locations, and job details to field teams
• Support crews during active jobs with material or delivery issues as needed

Shop Operations & Equipment

• Operate forklift and move materials safely
• Maintain shop organization, cleanliness, and safety standards
• Perform or coordinate basic equipment maintenance
• Support general shop tasks as needed

Process Improvement & Reporting

• Identify and eliminate bottlenecks in scheduling, purchasing, or material flow
• Implement process improvements and document standard operating procedures
• Generate reports on inventory, job readiness, and operational performance

Who Succeeds in This Role

• Extremely detail‑oriented—nothing falls through the cracks
• Calm, fast problem solver when plans change
• Strong communicator with customers, crews, and suppliers
• Organized and able to manage multiple priorities
• Coachable, team-oriented, and customer-first mindset
  - Takes pride in doing things the right way and finishing what they start

Preferred Qualifications (we'll train the right person)

• Experience in operations, logistics, warehouse management, or construction/flooring
• Familiarity with inventory or scheduling software (ServiceTitan, Jobber, Tradify, or similar)
• Forklift certification and safe operation experience
• Customer service, purchasing, or materials coordination background

Physical Requirements & Working Conditions

This is a hands-on, active role combining office coordination with warehouse and jobsite support.

• Regularly lift and carry up to 50 lbs; frequent standing, bending, and walking
• Forklift operation in warehouse/shop environment
• Occasional travel between job sites or supplier locations

What We Offer

• Competitive pay: $24–$26/hour based on experience
• Comprehensive benefits: health, dental, vision insurance
• Paid time off and 401(k) with company matching
• Stable Monday–Friday schedule (7:00 AM–3:00 PM—no nights or weekends)
• Clear ownership of a critical function in a growing, high-standards company
• Supportive team environment with training and growth opportunities