Spa - Concierge

Position: Spa Concierge

Pay Rate: $18 per hour

Position Summary

The Spa Concierge is responsible for managing all aspects of guest flow throughout the Spa, Salon, Fitness Center, and Recreation areas. As the primary point of contact for guests, this role includes greeting, informing, guiding, scheduling services, processing payments, and ensuring a seamless, luxurious, and memorable experience. The Spa Concierge also supports communication and coordination among Spa, Salon, Fitness, and Recreation teams.

Duties & Responsibilities

Guest Communication & Service

• Respond to guest inquiries regarding spa services, treatments, amenities, and policies.
• Maintain up-to-date knowledge of all spa and salon offerings, staff specialties, fitness classes, retail products, and hours of operation.
• Take and deliver messages promptly.
• Promote upgrades and additional services to enhance the guest experience and drive revenue.
• Provide guided tours of spa facilities and answer questions about property-wide amenities.

Appointment & Schedule Management

• Schedule spa, salon, and fitness appointments while balancing workloads for maximum productivity.
• Coordinate with group planners to ensure accurate booking for group reservations.
• Confirm appointments and communicate any updates or changes.

Guest Engagement & Retail Support

• Welcome and escort guests to lounges and relaxation areas prior to services.
• Assist with product recommendations and retail purchases; promote retail sales.
• Restock retail displays, guest supplies, and amenities throughout the spa.
• Explain facility features and fitness equipment use as needed.

Administrative & Operational Support

• Assist Spa leadership with daily administrative duties, including payroll cards and staff communication.
• Complete required paperwork and report guest concerns or incidents to management.
• Support meeting preparation and communicate upcoming events or resource needs.

Facility Oversight & Coordination

• Monitor all guest spaces—locker rooms, fitness areas, treatment rooms, and reception—to ensure cleanliness, organization, and proper stocking.
• Coordinate with Housekeeping, Engineering, Front Office, and other departments regarding maintenance, VIP requests, and special needs.
• Ensure retail areas remain clean, organized, and visually appealing.

Opening, Closing & Financial Tasks

• Follow established procedures to open and close the facility.
• Reconcile and balance daily sales, generate required reports, and maintain accurate records.
• Perform guest billing, posting, and