Assistant Store Manager

About Us:

Founded in 1985, Herve Leger is a French fashion house that offers an exquisite collection of Bodycon (Body Conscience) dresses and gowns in amazing styles and vivid colors. Herve Leger pioneered the Bodycon look and has been synonymous with the style ever since. Every Herve Leger dress is rigorously knitted, not woven. The bandage style has made its way into Herve Leger skirts, dresses, tops, and gowns. Great fit and impeccable tailoring are one of the many features of the label's versatile and awe-inspiring collections.

The Assistant Store Manager plays a key role in assisting with the overall performance of the store by promoting a sales culture to build productivity and passion for the brand. In this role, you will ensure customers receive exemplary service and a positive brand experience. You will assist in leading and motivating the team.

Specific Responsibilities Would Include:

SALES GENERATION:

• Lead by example to assist in achieving sales goals and KPI's
• Assist Store Manager in utilizing reports to identify opportunities (best sellers, product sell through, stock levels, employee productivity)
• Set measurable performance standards and goals based on Company's expectations and metrics
• Work with Store Manager to identify marketing opportunities to build customer base and local market
• Create additional business opportunities by ensuring team members focus on maintaining strong customer relationships

CUSTOMER SERVICE:

• Ensure all associates provide the highest level of customer service to achieve World Class Service standards
• Ensure staff maintains constant client communication through utilizing their client books and client database
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective
• Empower associates to make decisions in the customer's best interest that also support the Company's philosophy

OPERATIONS:

• Ensure facility maintenance, presentation and organization
• Ensure cash control procedures are properly followed including: