Field IT Support Engineer – Back fill

Hi,

Greetings from
Teceze

Who We Are

We are a global IT solutions and services provider, specializing in
infrastructure support, managed services, cloud solutions, and cybersecurity
. Our mission is to deliver reliable, scalable, and secure IT services that help businesses run efficiently. By joining our team, you'll be part of a collaborative environment where technical expertise and customer success go hand in hand.

FIELD IT SUPPORT ENGINEER – BACK FILL (Temporary Support for Primary Engineer)

Job Title:
Field IT Support Engineer – Back fill (Temporary)

Duration:
Temporary / Contract

Location:
Onsite (Jackson, MN )

Job Summary

The Field IT Support Engineer (Backfill) will provide temporary onsite technical support to ensure uninterrupted IT operations during the absence of the primary support engineer. This role involves troubleshooting hardware/software issues, handling user requests, and maintaining IT infrastructure.

Basic knowledge of network devices including
switches, routers, and wireless access points
(preferably Cisco, Riverbed).

Understanding of
VLAN configurations
, including assigning switch ports to specific VLANs.

Ability to
patch phone ports
to network switches as required.

Basic troubleshooting of
Avaya VoIP phones
, including simple configuration checks.

Troubleshoot
fiber link issues between switches
; identify visible errors and clearly communicate findings to remote support teams.

Ability to
troubleshoot and replace network switch chassis blades
when necessary.

Key Responsibilities

• Provide onsite L1/L2 IT support for all users during primary engineer's absence.
• Troubleshoot and resolve issues related to desktops, laptops, printers, network connectivity, and mobile devices.
• Support M365, Outlook, Teams, OneDrive, and user