Call Center Representative

Job Overview
We are seeking a dedicated and professional Call Center Representative to join our team. This role involves providing exceptional customer service through inbound and outbound calls, assisting clients with their inquiries, and ensuring a positive experience. The ideal candidate will possess strong communication skills, be detail-oriented, and have the ability to handle multiple tasks efficiently. Bilingual abilities and familiarity with medical terminology are highly desirable to support our diverse client base. This position offers an engaging work environment where your interpersonal skills and technical knowledge will make a meaningful impact.

Duties

• Respond promptly to customer inquiries via phone, ensuring clear and courteous communication
• Provide accurate information regarding products, services, or medical-related questions
• Enter data efficiently into the computer system with high accuracy and attention to detail
• Maintain comprehensive records of customer interactions and transactions
• Assist customers in scheduling appointments or follow-up calls as needed
• Follow established phone etiquette standards to foster positive customer relationships
• Collaborate with team members to resolve complex issues and improve service quality
• Stay informed about company policies, procedures, and updates relevant to the role

Requirements

• Excellent communication skills in English; bilingual abilities are a plus
• Prior experience in customer service or medical office environment preferred
• Knowledge of medical terminology is advantageous but not mandatory
• Strong computer skills, including proficiency in data entry and familiarity with CRM systems
• Ability to handle high call volumes while maintaining professionalism and patience
• Demonstrated analysis skills for troubleshooting and problem-solving situations
• Exceptional phone etiquette and active listening skills
• Ability to work well independently and as part of a team in a fast-paced environment

Job Types: Full-time, Part-time

Pay: $ $27.16 per hour

Expected hours: 35 per week

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person