eCommerce Customer Experience Manager

Overview
We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun" and "So Much Fun It's Scary"

At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal
We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

We Offer a Comprehensive Benefits Package That Includes

• Flexible work environment
• Career advancement
• Competitive base salary
• Bonus opportunity
• Vacation, Personal, Sick and Holiday pay
• Medical, Dental, Vision, Disability, Life and AD&D insurance
• 401k with a company match
• 30% merchandise discount

Responsibilities
We're looking for an
eCommerce Customer Experience Manager
to shape and execute online strategies, with a focus on driving revenue through promotions and onsite marketing campaigns. Key duties include analyzing data to optimize the user experience, and collaborating digital marketing channels to increase conversion, and overall sales. This role requires strong analytical skills to make data-driven decisions and a deep understanding of eCommerce best practices.

• Strategy and planning: Develop and execute an onsite marketing and promo strategy, aligning it with the company's overall business objectives
• Promotions management: Create and manage promotional campaigns, sales events, and pricing strategies to drive purchase intent
• Data analysis: Analyze sales performance, customer behavior, and site analytics to identify trends and inform data-driven decisions
• Partner with Marketing, Brand, and Analytics teams to align on promotions, personalization, and testing initiatives
• User experience: Manage site experiences, A/B testing, and optimization tools to improve usability, enhance engagement, and drive performance
• Collaboration: Work with other departments, such as Marketing & Merchandising, to align on promotions, personalization, and testing initiatives
• Performance tracking: Track key performance indicators (KPIs), customer data, and emerging trends to identify insights, experience improvements, and new growth opportunities
• Vendor Management: Oversee vendor relationships to maximize