Renewals Manager

Do work that matters.
At AlertMedia, everything we do supports our mission:
To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.

Our core values drive us in our important mission of keeping people safe & informed:

• We're humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off

As one of the fastest growing software companies in the nation, we're focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand

AlertMedia is looking for a
Renewals Manager
to help increase retention and look for revenue opportunities across our fast-growing customer base. This role will help ensure strong retention across our customers and identify opportunities for customer growth during renewals for extended contracts, up-sell, cross-sell, and through expansions. The Renewals Manager will work closely with our amazing customers, while partnering with our Customer Success Managers, Accounting, and the Sales team to accomplish these goals. Success will be measured in our ability to retain and grow annual recurring revenue.

Who you are:
You are passionate about renewals, caring deeply about customers and their success. You are motivated to win and thrive in a quota driven environment. You are comfortable influencing and negotiating with executives at large-scale enterprises and mid-sized organizations.  You are articulate, inquisitive, collaborative, and analytical.  You are a self-motivated, operations-minded professional who is highly organized and comfortable in a fast-paced, high volume renewals environment. You look for opportunities to streamline processes and strive for efficiency. You enjoy working closely with your peers cross-functionally, both as a leader and a learner.

What you get to do every day:

• Own, drive, and lead the renewals process in collaboration with the customer success team to preserve and enhance customer contracts and relationships
• Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
• Prepare renewal quotes, notifications, and develop the playbook for maximizing revenue retention
• Position services and escalating pain points to the Customer Success team
• Maintain and report an accurate rolling 90-day forecast of renewals in your territory
• Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
• Build and maintain strong relationships with internal and external counterparts, and serve as a bridge between Sales, Finance, and Customer Success
• Gain a deep understanding of our pricing model, contract structure, and the flexibility within them for negotiation
• Participate in Customer Success Manager led business reviews, and lead Renewals Meetings as needed
• Become well versed on the ROI and value proposition of AlertMedia

What you bring to the role:

• 3+ years of professional experience in Renewals or Procurement, or 4+ years of Sales, Customer Success,