Customer Support Representative

Req ID: 11750

JOIN AN INDUSTRY LEADER Quality First & Green Always

Sloan is the world's leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions. We manufacture water- efficient products including flush valves, electronic faucets, soap dispensing and sink systems along with vitreous china fixtures for commercial, industrial and institutional markets worldwide.

We have an opening for a Customer Support Representative based in our Franklin Park, IL facililty. In this role you will be responsible for providing outstanding service to our customers by handling inquiries, resolving issues and offering product and service information. This role serves as the first point of contact for customers, ensuring their needs are met efficiently and professionally. The primary objective is to enhance customer satisfaction, loyalty and retention by delivering high-quality support and fostering positive customer relationships.

What you will do:

• Responds to internal and external customers regarding order status, order expedites and changes, pricing, product availability and lead-times, replacements, returns and shortages.
• Enters and reviews customer purchase orders and provides customers with feedback of any discrepancies related to pricing, quantity, obsolete material etc. Review order reports as necessary to ensure that orders are error free.
• Suggests product alternatives and solutions to product issues in the form of level 1 troubleshooting. Displays knowledge of competitive products and has the ability to research through the internet and other resources for additional competitive information.
• Works cross-functionally with all parties inside and outside of Sloan, anticipating customer's needs and providing solutions. Level 1 CSR's handle routine situations and simple requests.

What we are looking for:

• High School Diploma or GED
• 1+ Years Relevant Experience in Customer Support
• Basic project management skills and excellent organizational skills.
• Excellent customer service skills.
• Experience with computers and Microsoft Office Suite of software including Word and Excel.
• Proven ability to develop and maintain positive working relationships in a demanding work environment, with co-workers, supervisors and customers.

Preferred Qualifications:

• A passionate customer advocate.
• A strong sense of urgency for exceeding customer expectations.
• Ability to effectively use office automation and communication software and tools
• Ability to work in teams and cross-functionally within the organization.
• Data analysis skills.
• SAP experience.

Why you'll love working here:

Inclusive Culture:
YOU Belong at Sloan

At Sloan, we are committed to fostering an inclusive and diverse workplace where diverse backgrounds and perspectives are embraced and celebrated. We proudly offer equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, age, genetic information, marital status, political affiliation, veteran status, or any other characteristic protected by law.

Growth Opportunities
: We invest in our employees' professional development with ongoing training and career advancement opportunities.

Innovative Projects
: Be part of exciting projects that push the boundaries of technology and have make a real difference in the world.

Compensation:

The compensation range for this U.S.-based position is $49,500 to $55,000 annually.

This position is eligible to participate in the company incentive plan. The terms and conditions of the company incentive plan will be provided to plan participants on an annual basis.

Our compensation range reflects our good faith estimate of what an ideal candidate can expect, but final agreed upon compensation will always be based on the individual candidate's experience, skills, qualifications, and other job-related or market factors that may prove relevant during the hiring process.

Benefits:

• Comprehensive Health Coverage: Medical (including prescription coverage), Dental, and Vision Insurance, effective the first of the month following your hire date.
• Health Savings