Clinical Services Manager

Job Summary

The Clinical Services Manager is responsible for overseeing clinical operations, ensuring high-quality patient care, regulatory compliance, and effective coordination among clinical staff. This role provides leadership to nurses and therapists while ensuring compliance with state, federal, and accreditation standards in a home health/VNA setting.

Key Responsibilities

• Oversee daily clinical operations and ensure delivery of safe, effective, and compliant patient care
• Supervise, mentor, and support clinical staff (RNs, LPNs, PTs, OTs, STs, HHAs)
• Ensure compliance with CMS, Medicare, Medicaid, OASIS, and Massachusetts VNA regulations
• Review and approve care plans, clinical documentation, and OASIS submissions
• Monitor quality metrics, patient outcomes, and performance improvement initiatives
• Coordinate with intake, scheduling, and administrative teams to ensure efficient care delivery
• Conduct clinical audits, chart reviews, and competency evaluations
• Address patient and family concerns and ensure high patient satisfaction
• Participate in staff onboarding, training, and continuing education
• Support accreditation surveys and regulatory inspections

Qualifications & Requirements

• Active RN license (required)
• Minimum 3–5 years of home health/VNA clinical experience
• Prior leadership or supervisory experience preferred
• Strong knowledge of OASIS, Medicare guidelines, and home health regulations
• Excellent organizational, communication, and leadership skills
• Proficient in EMR/EHR systems
• Ability to work independently and manage multiple priorities

Preferred Skills

• Experience with quality assurance and performance improvement
• Strong clinical decision-making and problem-solving skills
• Ability to lead and motivate multidisciplinary teams
• Knowledge of Massachusetts home care regulations (preferred)

Job Types: Full-time, Contract

Pay: $ $100.00 per hour

Benefits:

• Free parking
• Travel reimbursement
• Work from home

Experience:

• Clinical: 3 years (Required)
• Leadership: 1 year (Required)

License/Certification:

• BLS Certification (Preferred)
• RN (Required)

Ability to Commute:

• Worcester, MA (Required)

Ability to Relocate:

• Worcester, MA: Relocate before starting work (Required)

Work Location: Hybrid remote in Worcester, MA