Front Desk Agent

Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at a vibrant hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage the check-in and check-out processes efficiently while maintaining accurate records.
• Handle guest inquiries, requests, and complaints promptly and effectively to ensure guest satisfaction.
• Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
• Maintain knowledge of hotel services, local attractions, and events to assist guests with recommendations.
• Process reservations and cancellations through the hotel management system while ensuring accuracy.
• Collaborate with housekeeping and maintenance teams to address any guest needs or concerns.
• Uphold high standards of phone etiquette when responding to calls or inquiries from potential guests.
• Assist in managing guest relations to foster repeat business and positive reviews.

Qualifications

• Previous experience in hospitality or hotel management is preferred but not required.
• Strong customer service skills with the ability to communicate effectively with diverse clientele.
• Proficient in phone etiquette and handling guest inquiries professionally.
• Multilingual abilities are a plus, enhancing communication with international guests.
• Familiarity with night audit processes is advantageous but can be learned on the job.
• Excellent organizational skills and attention to detail in managing reservations and guest information.
• A proactive approach to problem-solving and a genuine desire to enhance the guest experience.

Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests

Job Types: Full-time, Part-time

Pay: $ $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Work Location: In person