Customer Service Representative

Job Summary
We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team In this vital role, you will be the friendly voice and helpful face for our valued clients, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. Your positive attitude and strong communication skills will help foster lasting relationships, enhance customer satisfaction, and promote brand loyalty. If you thrive in a fast-paced environment, enjoy helping others, and possess excellent multitasking abilities, this is the perfect opportunity for you to make a meaningful impact

Duties

• Respond promptly and courteously to customer inquiries via phone, email, and face to face, ensuring each interaction is positive and solution-oriented
• Assist customers with product information, order processing, scheduling, delivery, repair of equipment, servicing equipment and billing questions with clarity and professionalism
• Receive inbound and conduct outbound calls regarding scheduling and service, along with follow up calls in order to verify customer satisfaction and feedback, while promoting new products and services
• Maintain accurate customer records through diligent data entry utilizing custom water treatment software and Microsoft Office tools.
• Handle cash transactions accurately when processing payments or refunds while adhering to cash handling procedures
• Provide support for client services by resolving complaints efficiently and escalating complex issues to appropriate departments when necessary
• Demonstrate excellent phone etiquette and communication skills to build rapport and trust with residential and commercial/industrial customers from diverse backgrounds
• Collaborate with team members to share insights, improve processes, and achieve departmental goals through analysis skills and teamwork
• Perform general administrative tasks such as typing correspondence, updating databases, and managing call logs to ensure smooth operations

Requirements

• Fluency in English is required
• Previous experience in a customer support role is required; familiarity with Routing and Scheduling techniques is strongly preferred
• Strong communication skills—both verbal and written—are essential for effective client interactions
• Proficiency in Microsoft Office applications (Word, Excel, Office, Exchange) along with solid computer skills for data entry and record keeping
• Ability to handle multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment
• Excellent phone etiquette with a friendly yet professional demeanor during all customer interactions
• Analysis skills to assess customer needs quickly and offer appropriate solutions or escalate issues appropriately
• Experience in sales or upselling products/services is a plus; enthusiasm for promoting company offerings is valued

Join us as a Customer Service Representative where your proactive approach will drive exceptional client experiences We're committed to supporting your growth through ongoing training opportunities and fostering a vibrant team environment. Your dedication will help us deliver outstanding service that keeps our customers coming back

Job Type: Full-time

Expected hours: 40.00 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Routing and Scheduing: 3 years (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Kalamazoo, MI Required)

Work Location: In person