Front Desk Agent

Position Overview:

As a Front Desk Agent at Edgewood Tahoe Resort, you will be the first point of contact for our guests and an integral part of creating a memorable experience. You will provide exceptional guest service, handle reservations, check-ins and check-outs, and address guest needs in a professional and courteous manner. Your goal is to ensure that each guest feels welcome, valued, and well cared for during their stay.

Key Responsibilities:

• Greet guests upon arrival, check them in, and provide them with necessary information about their stay (room details, amenities, etc.).
• Handle guest requests and resolve any issues promptly and professionally.
• Ensure all guest information is accurately recorded in the system and maintain confidentiality of sensitive data.
• Collaborate with other hotel departments (housekeeping, engineering, etc.) to ensure guest needs are met.
• Verify the guest's method of