Branch Operations Support

Initial Posting Date
12/12/2025

Application Deadline
12/21/2025

Agency
Department of Human Services

Salary Range
$3,705 - $4,833

Position Type
Employee

Position Title
Branch Operations Support (Public Benefits Specialist, Entry)

Job Description
The
Oregon Department of Human Services
is proud to be an Equal Opportunity Employer.
We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits
Empowering individuals and families by providing tailored support and guidance through Self Sufficiency Programs (SSP)—this role serves as a vital link between customers and program staff, offering case aid services, clarifying policies, and helping meet urgent needs such as SNAP benefits and service payments.

We are expanding our team in
Oregon City
If you're passionate about helping others, we have an opening for a
Branch Operations Support (Public Benefits Specialist, Entry)
position within our
Self Sufficiency Program (SSP).
Together, we can create lasting change

Summary Of Duties
Oregon's Self-Sufficiency Programs (
SSP
) provide resources, like cash and food assistance, as well as targeted services to help people move out of poverty and toward whole well-being. Programs include food benefits (SNAP), cash assistance (TANF), services for domestic violence survivors, resources for refugees and support for youth experiencing homelessness.

As a
Branch Operations Support,
you will:

• Support the Family Engagement team that is supporting the cash assistance (TANF) services.
• Schedules appointments on behalf of the case manager for home visits, coaching meetings, re-engagement meetings or referrals to appropriate community providers.
• Provide forms to customers to apply for or receive services either from SSP or a contract/community partner.
• Review applications, forms or other documents for compliance with program criteria and completeness including appropriate documentation if necessary.
• Support the infrastructure of the office by supporting the day-to-day operation.
• Assisting Oregonians through a trauma informed lens.

Minimum Qualifications

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes
We are looking for candidates with:

• Demonstrated ability to engage respectfully with individuals from diverse cultures, identities, and backgrounds.
• Experience with reviewing documents and managing records with attention to detail and reliability.
• Demonstrated ability to communicate clearly and compassionately with clients, colleagues, and community partners.
• Experience working well in a team by sharing responsibilities, offering help, and maintaining professionalism.

Attention all candidates

• A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
• Please make sure your application materials, including your resume and job history are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
• The use of outside resources such as Artificial Intelligence (AI) software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
• Important: Please monitor both your email and Workday