Data Center Lead

BGIS is currently seeking a Data Center Lead to join the team in McCarran, NV.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Purpose Statement: Responsible for advanced front-line support and forward planning for IT and Network Infrastructure within the raised floor areas of the Data Center. Support and planning services are provided on behalf of the owners of the systems, to help them keep their systems and associated data securely protected and available for running their businesses.  Acts as a first line manager for technician training, scheduling and mentoring for all team members.

Why BGIS ITS?

• Competitive Salary: Earn $35 - $36 Per Hour ($72, $74,880 annually)
• Paid Time Off: Start with 128 hours, increasing to 168 hours with tenure
• Paid Holidays: 7 annually (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas) 2 floating holidays
• 401(k) Match: 5% employer contribution

Additional Perks

• Tech Tools: Company-issued cellphone and computer
• Comprehensive Benefits: Health, life, and disability coverage
• Corporate Discounts: Exclusive perks through ADP
• Career Development: Ongoing technical training and certifications
• Growth Opportunities: Clear paths for advancement and relocation

RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

• Full involvement with recruiting talent.
• Provides mentoring, coaching and guidance to all team members.
• Objectively recommends compensation adjustments.
• Manages all aspects of performance.

Installations and Troubleshooting

• Physical work requirements of the position will include regular walks through Data Center during the day, lifting servers and other equipment (up to 30 kg), working from ladders, running cables, working with hand tools and test equipment, etc.
• Responds to scheduled and emergency dispatches to Data Center for after-hours service calls and security escorts.
• Communicates regularly with core infrastructure teams to manage capacity and availability of IT and Network resources supporting critical systems on raised floor areas.
• Participates in proactive team efforts to achieve departmental and company goals.
• Communicates regularly with facility operations to manage work requests related to raised floor customer activities.
• Communicates regularly with building security services to manage access and surveillance activities related to protection of customer systems and information.
• Completes physical installation and power-up (Rack & Stack) of servers, peripherals, and network equipment.
• Completes physical installation, dressing, and connection of fiber and copper communications cables.
• Provides visual inspection, status reporting, and power-cycling services in response to customer requests.
• Provides installation and replacement services for hot-swappable or modular hardware components, such as hard drives and power supplies.
• Provides training, inspection and quality assurance reviews for all technician hardware installs.
• Completes assigned and scheduled tasks in a timely manner in accordance with customer deadlines.
• Site-specific roles will be defined in detail via supplemental documentation provided at the Data Center.
• Details for specific work assignments, tasks, and procedures will be provided as required.

Compliance

• Must comply with all safety policies, practices and procedures.
• Ensures compliance with business requirements, via established Service Level Agreements (SLAs) and other performance indicators (i.e. response time, resolution rate, service quality, customer satisfaction) to ensure service levels are met.
• Provides security escort services for carriers, service providers, and maintenance technicians.

Asset Management and Documenting

• Receives, records, and stores shipments of equipment and materials for customers and Data Center use.
• Documents work in designated ticketing systems, asset management systems, and other record keeping systems as required for reference and audit purposes.

REQUIRED EDUCATION, KNOWLEDGE, and ABILITIES

• Minimum 1 Technical Certification or equivalent work experience.
• Minimum 3 years' experience with IT and networking systems, with exposure to technical and operations roles, in a Data Center environment or equivalent work experience.
• Experience with dynamic Colocation and Managed Services environments.
• Strong working knowledge of Data Center architectures and systems for raised floor space: equipment cabinets, containment solutions, final power distribution, computer systems, network systems, cabling systems, and communications circuits.
• Strong working knowledge of Data Center core infrastructure (power, cooling, fire protection) and interactions with raised floor equipment standards.
• Ability to act with urgency to provide world class customer support.
• Ability to work in a team environment where diversity, knowledge