Client Relation & Technical Support Specialist

INTERMAPS® is a software and media company focused on sensor-driven data analytics, custom software development and native apps. A speciality is our passion for skiing, embodied by the iSKI® brand, as well as our digital map systems and data management in general. We are active in 15 countries on 3 continents.
We develop a wide ecosystem of digital tools for ski resorts and outdoor destinations worldwide. Our platform combines mapping, waiting-time tracking, and guest activity analytics to help resort operators run safer, and more engaging tourist destinations.
Our mission: Enable outdoor destinations to deliver modern, data-driven, and seamless experiences to every guest.
Great projects with well-known customers as well as challenges are waiting for you and your talent!

As a Client Relation & Technical Support Specialist, you will be the bridge between our business clients and our product/engineering teams. You will support clients, explain tech concepts in simple ways, and help drive sales and onboarding.

• Be the primary contact for client inquiries
• Provide initial technical support and explain basic technical concepts clearly

• • Basic concepts (URLs, parameters, GET/POST requests, headers)
• • JSON/XML API inputs and outputs (Swagger/OpenAPI)
• • Collaborate with engineers to resolve issues and improve client experience.
• • Support sales: product demos, follow-ups, and identify new opportunities.
• • Build strong long-term relationships with clients.
• • Occasionally travel to events or a resorts.

• Strong communication and interpersonal skills
• Basic software technology understanding (no coding)
• Ability to read simple API documentation
• Comfortable explaining technical concepts to non-technical people
• Proactive, organized, and customer-oriented mindset
• You speak fluent German and have a very good command of written and spoken English

• Knowledge of basic SQL
• Any programming experience
• Familiarity with GitHub or version control
• Understanding of HTML
• Experience in SaaS, tech support, or client-facing roles
• Interest in skiing, outdoor activities

Responsible and variable tasks in an owner-managed company with an international orientation. An open communication culture at eye level awaits you, the opportunity to deal with the latest technologies, long-term permanent position with development opportunities and creative potential. Office in Vienna is easily accessible by public transport, pleasant working atmosphere and short decision-making processes.

• Work with high-impact products used by resorts worldwide
• Be part of an agile, friendly international teampeople) where your voice matters
• Travel possibilities

Of course, we take individual qualifications into