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Neilson Active Holidays

Sales Consultant

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  • GB
    United Kingdom
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  • GB
    United Kingdom

About

Job Title: Sales Consultant

Neilson is all about providing exceptional holidays to our guests. This journey starts with the Sales Team.Our sales team provides a friendly, efficient, and professional service to direct customers and travel agents. As a Neilson Sales Consultant, you will provide accurate information and manage the Neilson holiday booking experience from start to finish via all communication channels.You will strive to achieve all sales/service targets and help to ensure that Neilson’s excellent reputation in travel is maintained.

Key Responsibilities and Tasks:

  • To be precise and numerically accurate in the costing of holidays.

  • Take personal responsibility for the integrity of every booking you make or amending.

  • To immediately highlight any pricing/loading errors to the relevant departments.

  • Delivery of all personal KPI’s.

  • Adhere to all operational standards, policies & procedures.

  • Participate in outbound calling/marketing campaigns.

  • To maintain a thorough understanding/ability to clearly explain the Neilson terms and conditions to the customer or travel agent as required.

  • To demonstrate excellent customer service skills across all booking channels for all sales/administrative queries.

  • To expand/develop personal skills, knowledge and experience to positively impact performance and to support in meeting the goals of the business.

  • Be prepared to travel overseas for educational and product knowledge development.

  • Attend regular training sessions to keep service skills and product knowledge up to date.

Personal Specification

Essential

  • The ability to work well on both an individual level and as part of the wider team.

  • Excellent verbal and written communication skills.

  • Ability to communicate with all levels of external/internal customers.

  • To develop and maintain excellent working relations with colleagues and other internal departments.

  • To be conscientious in all decisions made relating to the role.

  • To be flexible concerning working hours and weekend shifts.

Technical Skills Or Knowledge

Essential

  • Numerically accurate.

  • General geographical knowledge.

Desirable

  • To be commercially aware of holiday sales and trends.

  • Knowledge of Microsoft packages: Word/Excel/email/PowerPoint.

Experience & Track Record:

Essential

  • Previous sales skills experience.

  • Previous customer service experience.

Desirable

  • Previous ski or sailing experience.

  • Previous Travel Agent or Sales Centre experience.

  • Experience working in a results-driven environment to achieve personal targets.

Qualifications, Training, Professional Memberships Or Accreditations

  • Educated to GCSE level or higher in Math and English, or equivalent.

Neilson Benefits:

  • 25 days holiday + bank holidays. Option to purchase 5 days holiday as extra.
  • Auto enrolment into Scottish Widows pension scheme (Employer 4%, employee 5%).
  • Life Assurance x 2 salary.
  • Additional partner discounts (OOSC, Osprey, Trek, Snow Centre, Temple Spa etc).
  • Modern, friendly, casual, upbeat office atmosphere.
  • Free on-site gym & shower facilities.
  • Free parking within a 10-minute walk from the office.
  • Office secure bike storage.
  • Great office location in Brighton Marina.
  • Highly preferential holiday deals (70% discount + additional discount for children).
  • Remote working options.
  • Office kitchen/bar – Coffee & tea making facilities.
  • Office pool table & darts board.
  • Daily fruit basket.
  • Free drinks fridge & snacks.
  • Cycle to work & Tech scheme (salary sacrifice).

We reserve to close this vacancy before the closing date if a suitable candidate is found

Nice-to-have skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • United Kingdom

Work experience

  • Other Sales

Languages

  • English