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Solutions Engineer
Doccla UK Limited
- London, England, United Kingdom
- London, England, United Kingdom
About
We’re
Doccla , and we’re redefining where and how healthcare is delivered. Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey—from early discharge and acute recovery to long-term condition management and proactive care. We provide everything clinicians need to deliver safe, effective Virtual Care: medical-grade devices, logistics, patient onboarding, EHR integration, and an end-to-end clinical platform built around real-world workflows. We currently work with
over 60% of NHS ICBs
and supporting health systems across the including
UK, Ireland, France, and the DACH region
to reduce hospital pressure, improve outcomes, and create a more resilient model of care. We’re backed by top European investors, having secured
£35m in Series B funding
led by Lakestar, with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann. Why Join Us?
This is your chance to join
Doccla at a key stage in our growth . We’re building the category leader in Virtual Care and Remote Patient Monitoring. You’ll be part of a highly entrepreneurial, mission-driven team that combines expertise across clinical, technical, commercial, and operational domains. We’re solving real problems for patients and health systems—and growing fast. ⚕️ What You’ll Do as a Solutions Engineer
This role is a vital connection point between the customer and the integration team. The bulk of your time will be spent: Engaging with customers on calls at all stages of the product lifecycle from initial engagement to ongoing support.
Working closely with the engineers in the team to understand options that can be taken to customers.
Understanding the integration team technical estate and medical domain so that you can be the advocate for them on customer calls.
Supporting your engineering manager in managing the customers and their expectations.
Acting as the primary liaison and communication bridge between the customer and the engineering team, focusing on clear translation and expectation management rather than technical solution design.
✅ What Experience You’ll Bring to the Team
Proven experience in a customer-facing technical role (e.g., Solutions Engineer, Technical Consultant) across the full product lifecycle.
Demonstrable experience collaborating with engineering teams to understand technical solutions and options on complex production applications.
Good understanding of integration technologies.
Experience working in a regulated medical/healthcare domain.
Experience working in a startup environment where there are multiple complex projects to manage and context switch between.
Experience translating complex technical and domain-specific information into clear, actionable advice for customers.
Familiarity with account management, expectation setting, and supporting a technical manager with client engagemen
What We’re Looking For
Exceptional communication and written skills for customer engagement and collaboration with the engineering team.
Proven ability to translate complex technical information for non-technical stakeholders.
An understanding of the healthcare/medical domain and working in a compliant environment.
An understanding of web development paradigms including RESTful APIs (JSON, XML, SOAP) and authentication methods (oAuth/JWTs).
Knowledge of FHIR (R4) standards and Electronic Health Record (EHR) systems and their integration requirements
Skills & Attributes (3-8 bullet points)
Comfortable operating in a fast-paced, high-growth environment with a willingness to learn and adapt.
A proactive, action-oriented, and resourceful approach to problem-solving with a positive mindset.
High integrity and a commitment to patient safety and ethical practices.
Naturally In It Together, defaulting to openness, teamwork and collaboration.
Never afraid to Own It, working closely with the Engineering Manager to drive change and excellence.
Strong attention to detail and commitment to quality and patient and customer outcomes.
How We Work
We empower everyone at Doccla to take ownership of their work and the company's mission. We act ethically and always put patient safety and outcomes first. To thrive here, you’ll need a
can-do attitude
and an
action-oriented approach , along with a
willingness to learn and grow
through open feedback. We’re a
hybrid team , with offices in
London, Denmark, Germany, and Stockholm . Most of our team is London-based and enjoys in-person time at our WeWork HQ 1–3 days per week, where you’ll find great lunch, barista coffee, and a pet-friendly space. Some roles are
fully remote , depending on the team and responsibilities. What You’ll Get
Annual Leave & Holidays 25 days annual leave + up to 8 UK bank holidays Option to buy or sell holidays Remote Working Flexible remote options £200 remote working stipend Financial Benefits Employee stock options 4% pension on full basic pay ️ 4x salary life insurance Health & Wellness Private health insurance 4 months full pay for birthing parent* 4 weeks full pay for non-birthing parent* Sick pay In-Office Perks (London HQ) Free daily lunch Pet-friendly office Other Benefits £500 L&D budget per person Cycle to work scheme Via Smart Health: ⚕️ 24/7 GP appointments Mental health support Nutrition & fitness advice Second opinions & health checks In Return for Your Hard Work
A
competitive compensation package
(base + stock options), with half-year and annual performance reviews
The chance to
work on patient-first, system-level healthcare challenges
in one of Europe’s leading healthtech companies
Opportunities for
growth and leadership —we want you to challenge the status quo, own your impact, and continue developing, with our full support
Diversity at Doccla
We embrace diversity. To build a great product, we need a team with a wide range of perspectives, backgrounds, and experiences. We’re committed to equal opportunity hiring—regardless of race, religion, gender identity, sexual orientation, age, disability, or background. If you're excited about the role, we encourage you to apply even if your experience doesn't match every point. Safer Recruitment
We are committed to safer recruitment practices. As Doccla is a CQC registered company, a
Disclosure and Barring Service (DBS) check
will be required for all roles. It is an offence to apply for such work if you are barred from working with children or vulnerable adults.
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Languages
- English
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