Journeyman Computer User Support Specialist

The Journeyman Computer User Support Specialist provides day-to-day technical assistance, troubleshooting, and customer support for users within a secure Air Force headquarters environment. This role ensures personnel have reliable access to IT systems, collaboration platforms, hardware, software, and network resources necessary to support mission operations.

The Specialist serves as a front-line technician, resolving user issues, managing service requests, coordinating system access, and supporting the configuration and maintenance of end-user devices and applications.

• Provide Tier I and Tier II support for hardware, software, and network issues.
• Diagnose and resolve workstation, printer, peripheral, and connectivity problems.
• Assist users with operating systems, office applications, and collaboration tools.
• Respond to service tickets, phone calls, and walk-up support requests in a timely manner.