Front Office Representative (63300)
United Digestive
- Naples, Florida, United States
- Naples, Florida, United States
About
GENERAL SUMMARY OF DUTIES: Responsible for assisting physicians and management with all clinical, clerical, and organizational tasks revolving around patient care. Coordinates patient check-in procedure, collects patient payments, and manages all information necessary for patient visit.
REPORTS TO: Clinic or Practice Manager
RESPONSIBILITIES
Duties include but are not limited to:
- Greets patients and visitors in a prompt and helpful manner; provides instructions/directions as needed
- Ensures patient information is complete and accurate; updates patient profiles and scans required documents in Greenway if necessary
- Collects co-payments and outstanding balances
- Manages patient monies collected and closes batches at end of day
- Provides necessary release and HIPAA forms to patient for completion and signature
- Informs clinical staff or other appropriate parties of patient arrivals
- Generates fee tickets when patients arrive and assembles patient charts for next day visits
- Ensures patient referrals are obtained as required by managed care plans
- Monitors schedule and organizes patient flow for office appointments; communicates end of day no shows to the scheduling area
- Maintains clean and orderly waiting area, coordinates patient movement, reports problems or irregularities to Practice Manager
- Meets or exceeds quality and productivity standards as set by the Practice Manager
- Answers emails and voicemails and returns patient calls in a timely and efficient manner
- Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee
Languages
- English
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