Assistant Manager

Job Summary

The Assistant Manager will be responsible for assisting the General Manager in the oversight of gym operations to ensure an exceptional "Judgment Free" member experience and staff experience, as well as a financially successful club. The Assistant Manager is responsible for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development. 

Essential Duties and Responsibilities

• Recruit, hire, train and develop a high performing team consisting of Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure team members follow superior customer service guidelines.
• Team Management
  • Schedule team members and ensure all shifts are covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals. o Resolve team member issues or concerns.
  • Discuss team member disciplinary measures with General Manager/Area Manager
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
  • Ensure safety of employees, members and club property.
  • Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring the team is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily