Help Desk Assistant

Help Desk Assistant

Onsite
Location: Boston, MA
Pay: $65,000 – $73,000 per year

We are seeking a highly motivated and customer-focused individual to join our IT team as a Junior Help Desk Technician. This is an excellent entry-level opportunity for someone looking to launch their career in IT support. The successful candidate will serve as the first point of contact for internal users, providing basic technical assistance, managing user accounts, and escalating more complex issues to senior staff.

• Serve as the primary point of contact for all IT-related issues via email, phone, and ticketing systems.
• Provide basic technical support to resolve common hardware, software, and user-related issues.
• Troubleshoot user connectivity issues.
• Triage complex or unresolved issues and escalate them to Tier 2 support or specialized IT teams, ensuring clear and detailed documentation.
• Support and maintain A/V and collaboration systems, including video conferencing setups.
• Provide technical support for on-site and virtual meetings and presentations.
• Fullfill other duties assigned.

Required:

• Equivalent technical education, certifications, or relevant IT support experience.
• Excellent verbal and written communication skills with a professional and patient demeanor.
• 1–2 years of experience in a technology environment providing customer support.
• Self-motivated with the ability to work independently as well as in a team environment.
• Familiarity with common ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Experience with Windows OS, macOS, and PC and Apple hardware (including iOS and Android devices).
• Experience with cloud services such as Microsoft Azure and AWS.

This is a phenomenal opportunity to gain hands-on experience in an IT environment. You will be mentored by experienced IT professionals and given the opportunity to rapidly develop your technical skills. We offer a competitive salary, comprehensive benefits, and a clear path for professional growth