C121 - Program Coordinator - (Full Time)

Title:  Program Coordinator - (Full Time)

Number of Positions:  1

Competition Number:  C121

Location:  Chilliwack,
BC

Position Status:  Full
Time, Permanent

Shift Timings & Days :   (Sunday - Thursday) 08 am  - 04 pm

Reports to:  Program
Manager

Compensation:  (Grid
38) $ $35.58

Job Summary:

The
Program Coordinator is responsible for is responsible for providing point of
care leadership to the front-line staff who support program residents, and for
the administrative and logistical operation of the program. The Program
Coordinator plays a vital role in developing, implementing and evaluating
strategic plans, goals, objectives and policies for the program

Work Performed:

Program Operations

• Works to ensure a safe, well
  maintained, and healthy building environment
• Review program applications and conduct
  interviews.
• Assists staff in identifying and
  responding to problematic behaviors to ensure safety and a comfortable
  environment for residents
• Responsible for developing, planning,
  implementing and evaluating quality improvement projects such as evaluating
  residents, improving services and implementing new service strategies
• Facilitate/support case managers in
  meetings with clients when needed
• Effectively
  coordinates, supervises and is accountable for the daily operations of Program
  Assistants to ensure that operational quality requirements and standards of
  excellence are maintained
• Conducting
  monthly suite inspections, move in and move out inspection as required
  including suite packing where required.
• Supervises
  incoming and outgoing inspections and reporting
• Participates
  in data collection and outcome measurement, contributing to Manager's report.
• Participate
  in case management and case planning providing oversight.
• Assists manager with program budget duties such as
  developing budget submissions, preparing, and presenting budget justifications
  and presentations, monitoring expenditures, following up on anomalies, and
  taking action to resolve challenges.
• Supports the manager by analyzing service data and
  community trends to identify emerging needs and priority issues. Develops
  reports and recommendations that inform departmental planning, contribute to
  organizational strategy, and guide resource allocation.
• Participates in
  CAA
  (community access table), funder meetings and community stakeholder committees
  as directed by manager.
• Manage BCH
  Portable Rent Subsidies
• Provide on-site
  support to reduce On-Call Manager calls
• Liaise with the
  clinical care team as needed
• Performs other
  duties as required

Client Services

• Acts as a positive role model for
  clients. Teaches clients effective social and interpersonal skills through
  tasks of appropriate daily living and social activities
• Facilitate program meetings for
  clients
• Oversight of safety plans/housing
  retention plans for clients
• Responds to client-related incidents
• Maintains a therapeutic environment
  following therapeutic community principles which encourage awareness of
  interdependence of community members, and the value of responsible concern for
  self and others

Leadership

• Provides supervision, coaching and
  assistance to Program Assistants in the completion of daily operating tasks and
  routines in the Program
• Assigning and adjusting workload,
  schedules, and coordinating staff when coverage is needed, ensuring service
  levels, and staffing requirements are met
• Assists Management by attending
  panel interviews, providing recommendations on the selection of new Program
  Assistants, providing feedback to the Manager on performance appraisals for Program
  Assistants, and optimal use of budgetary resources
• Carries out administrative and
  financial tasks such as performing general timekeeping functions such as
  tracking hours worked, reviewing timesheets for accuracy and other duties
  related to supervising Program Assistants.
• Determines related training and
  orientation requirements
• Assigning and adjusting workload,
  schedules, and coordinating staff when coverage is needed, ensuring service
  levels, and staffing requirements are met
• Facilitates staff briefings and
  participates in shift handover.
• Act as representative of the program
  in the OHS committee
• Performs other duties as required.

Qualifications:

• Diploma in Community Social Service
  or equivalent
• Recent, related experience of two
  years in an admission setting working with vulnerable populations, substance
  use services, mental health, or corrections Or an equivalent combination of
  education, training, and experience Or other Qualifications determined to
  be reasonable and relevant to the level of work
• Satisfactory completion of a
  criminal records check with vulnerable sector screening is required
• Satisfactory completion of
  Tuberculosis Screening form is required
• Satisfactory completion of Employee
  Immunization Record form is required
• First aid certification with CPR is
  required
• Valid driver's license is required

Skills & Knowledge:

• Knowledge of the needs of people
  affected by substance use, concurrent disorders, criminal justice involvement
  and homelessness
• High level of integrity and
  dependability with a strong sense of urgency and results-orientation
• Ability to function independently
  while managing multiple tasks, and an ability to adapt to change is an ongoing
  expectation of this position
• Strong knowledge of Windows,
  Microsoft Word, Excel, and database management systems
• Strong problem solving, analytical,
  and creative skills with the ability to exercise sound judgement and make
  decisions based on accurate and timely analysis
• Demonstrated strong written, verbal
  and interpersonal communication skills
• Ability to lead and work in a
  trauma-informed practice
• Demonstrated commitment to the
  social sector with a passion for the organization's mission is essential.

Competencies:

Approach to Work

• Demonstrates initiative,
  flexibility, adaptability and resourcefulness
• Actively seeks and incorporates
  feedback to inform continuous self-improvement
• Sets goals, creates and implements
  action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and
  uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree
  of relevant and current job knowledge and skill
• Consistently
  produces accurate, thorough, high-quality work in a timely manner
• Builds
  and promotes a culture of health and safety in the workplace
• Implements
  and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models
  independent thinking and creativity
• Demonstrates
  effective problem-solving skills
• Makes
  clear, consistent, transparent and timely decisions after contemplating various
  available courses of action
• Exercises
  sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses
  themselves clearly and professionally both verbally and in writing
• Displays
  high emotional intelligence; uses tact and diplomacy in dealing with sensitive,
  complex and confidential situations
• Has a
  manner, style and presence that makes a positive impression
• Listens
  to and considers others' views 

Personal Leadership

• Models
  the organization's core values of social justice, teamwork, social innovation,
  and strength-based practices
• Fosters
  enthusiasm, energy and commitment
• Takes
  responsibility for personal actions, performance and health
• Is
  reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively
  works with their colleagues to ensure organizational success
• Champions
  positive working relationships with staff and external stakeholders
• Supports
  an environment of openness, and champions teamwork and communication across
  programs
• Leverages
  the expertise and experience of others for organizational success

People Leadership

• Takes
  responsibility for the success of the organization
• Inspires,
  motivates and influences others in the organization
• Acts as
  an ambassador of the organization, promoting the values and mission
• Demonstrates
  pride and enthusiasm to the team and promotes cooperation, fairness and
  equity 

People Management

• Displays
  interest, concern and respect for their staff and their staff's development
• Establishes
  clear roles, responsibilities, priorities and performance targets for staff
• Motivates,
  develops and retains a talented, high-performing team
• Gives
  recognition and acknowledgement to staff for their achievements

Task Leadership

• Able to
  translate the strategic goals and priorities of the organization into an
  achievable and measurable operational plan for their unit
• Makes
  clear, consistent, transparent and timely decisions
• Displays
  effectiveness, assertiveness and persistence in the pursuit of program goals
• Able to
  identify gaps in knowledge or capacity and seek the appropriate support and/or
  resources

Task Management

• Strives
  for high-quality performance and takes initiative to seek improvement in
  outputs and efficiencies
• Delegates
  appropriately to fully utilize their staff to accomplish program goals
• Creates a
  sense of accountability for results
• Oversees
  and manages the organization's resources, including ensuring sound financial
  management

Closing
Details:

Closing
Date

Internal
applications will be accepted until January 18th, 2026,
04:00 pm

"All
employees, including laid off and displaced employees, are entitled to apply on
the vacancy and be considered pursuant to the provisions of Article 12.9."
Internal applicants must notify the manager of intent to apply.

External
applicants will be reviewed after internal applicants have been reviewed and
interviewed.

All
qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages
applications from people of all gender identities and expressions, persons
with disabilities, Indigenous peoples and visible minorities. Persons with
disabilities who anticipate needing accommodations for any part of the
application and hiring process may contact our HR department. Any personal
information provided will be maintained in confidence.

While we thank
all applicants for their interest in this opportunity, only those selected for
an interview will be contacted.