Account Manager

We are seeking a detail‑oriented, customer‑focused team member to support order management and logistics operations within the Irving Pulp & Paper Division based in Saint John at our head office. In this role, you will help keep products moving efficiently by coordinating orders, resolving issues, and working closely with customers, carriers, and internal teams. If you thrive in a fast‑paced environment and enjoy contributing to a smooth, reliable customer experience, this position offers a great opportunity to build your skills and make a meaningful impact.

• Process and manage customer orders from order entry, invoicing and delivery
• Prepare and process export documentation for the operations across multiple sites
• Answer internal and customer inquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately
• Create a positive customer service experience by understanding and meeting customers' service needs quickly, professionally and accurately
• Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.
• Work with multiple ocean carriers to coordinate on time container deliveries
• Use databases or other computerized systems to maintain current customer records; track the status of orders and deliveries; maintain sales commission and expense records; and generate sales reports and statistics

• Education:
• Preferred: Bachelor's Degree (Business Administration, Supply Chain, Commerce, Logistics or a related Field)
• Required: Minimum 2 years post-secondary education (Business Administration, Supply Chain, Commerce, Logistics or a related Field).
• A combination of education and relevant experience may be considered.
• Experience:
• 2-4 years of experience in customer services, order management, logistics coordination or supply chain operations.
• Technical Skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint) for creating reports, tracking data, etc.
• Proficient with ERP systems (e.g., JD Edwards, Oracle, Microsoft Dynamics, Elixir).
• Familiarity with export documentation (commercial invoices, certificates of origin, bills of lading).
• Ability to learn and use databases, customer management systems and logistics software.

Core Competencies
• Exceptional attention to detail and accuracy in a fast‑paced environment.
• Strong communication skills (verbal and written) for working with customers, carriers, mills, and internal teams.
• Excellent problem‑solving and issue‑resolution abilities.
• Ability to multitask, prioritize, and manage tight timelines.
• Strong customer‑focused mindset with a professional, service‑oriented approach.
• Collaborative team player with the ability to work cross‑functionally.
• High level of organization and dependability.
• Previous work in manufacturing, distribution, pulp & paper, or industrial sectors is an advantage