IT Support Associate

Job Overview
Under general supervision, performs complex setup, installation, repair and troubleshooting of computer hardware and software, printers and audio-visual equipment while supervising staff in performance of less complex activities. Assists with Helpdesk operations and provides end user support, remote or in-person, to College's faculty, staff and students in meeting their technology needs. Responsible for IT asset management activities of client endpoints.

Duties

• Provide technical support to end-users by diagnosing and resolving hardware, software, and network issues promptly and efficiently.
• Troubleshoot software problems across various operating systems and ensuring minimal downtime.
• Manage computer hardware assets, including desktops, laptops, mobile devices, printers, and peripherals.
• Assist with computer management tasks such as software installations, updates, and configurations.
• Support network administration activities including configuring and maintaining LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, and firewalls.
• Monitor and maintain IT infrastructure components such as Windows Server environments and Linux systems to ensure optimal performance.
• Conduct regular system audits and analysis to identify potential issues before they impact users.
• Assist in deploying security measures such as firewall configurations and Active Directory management to safeguard organizational data.
• Collaborate with team members on projects involving network upgrades or new system implementations.
• Document procedures, troubleshooting steps, and resolutions clearly for future reference.
• Provide excellent customer service by communicating effectively with users at all levels of technical expertise.

Skills

• Strong technical support skills with the ability to troubleshoot hardware and software issues across multiple platforms.
• Proficiency in software troubleshooting techniques for common applications like Microsoft Office Suite.
• Knowledge of computer management tools.
• Experience supporting IT infrastructure components like Windows Server environments and Active Directory administration.
• Excellent communication skills to explain technical issues clearly to non-technical users.
• Customer service orientation with a proactive attitude toward resolving user concerns efficiently.

Pay: $ $29.81 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person