BDC Administrator/Customer Service Representative

L0029 Lithia Hyundai of Fresno

#1 Hyundai Dealer in Northern California

#6 Ranked in the Country for Best Dealership to Work For

Are you a motivated, customer-focused professional with a passion for the automotive industry? Do you thrive in a fast-paced environment where every call is an opportunity? If so, we want YOU to join our team

What You Will Do:

• Handle inbound and outbound calls, emails, and chats to assist customers with sales inquiries.
• Schedule appointments and follow up with leads to drive showroom traffic.
• Maintain accurate records in our CRM system.
• Provide top-notch customer service while meeting performance goals.

What We Are Looking For:

• Strong communication skills and a friendly, professional attitude.
• Previous experience in a BDC/Call Center, or customer service role (Automotive experience, a Plus).
• Ability to multitask and work in a team-oriented environment.
• Basic computer skills and familiarity with CRM software.

We offer the best-in-class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

The CA-based HOURLY range for this full-time position is $16.50 to $20.00, plus bonus opportunities.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a variety of benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).