Senior Operations Manager

Primary Objective

The Senior Operations Manager directs clinic operations and manages clinic staff to ensure effective, efficient delivery of high-quality patient care and an excellent patient experience.

Management:

• Manage daily operations & patient throughout for for a 16 provider clinic to ensure the effective, efficient delivery of high-quality patient care
• Direct strategic growth initiatives to increase market share in collaboration with Executive Leadership
• Develop recruitment and engagement strategies to attract and retain high performing employees
• Manage clinic staff, including:
• Developing & disseminating schedules
• Managing time & attendance in the HRIS system, as well as analyzing reports to ensure adherence company policies and staffing optimization
• Performance management, to include coaching and corrective action as needed
• Identifying individual growth and development opportunities to positively impact employee engagement & performance
• Direct patient and staff safety, including regular rounding to identify opportunities for enhancement of safety protocols and develop action plan to address same
• Analyze schedule utilization to enhance patient access and provider growth
• Analyze & delegate applicable dashboards, reports, messages, & workqueues in the EHR system to optimize clinic operations
• Manage administrative & clinical inventory, including
• Decrementing and receiving the inventory using the approved Purchasing workflow/process as provided by the Purchasing Department
• Maintaining direct knowledge of the clinical supplies and medications in the corresponding location(s)
• Partnering with providers and staff for successful and timely ordering
• Establishing the workflow, training staff, and holding staff accountable to ensure timely supply submission and receipt
• Collaborating with the Purchasing Department to streamline ordering processes to include setting Par levels, identifying where supplies are stored, and where and how they are delivered
• Stocking central supply and assigning the appropriate clinical staff to ensure rooms are appropriately stocked to the room specific PAR daily
• Working with providers and the Purchasing Department on special projects as identified by Senior Leadership (such as establishing standards for supply ordering by specialty)
• Order administrative & clinical (medical & pharmacological) supplies through the CEENTA delineated Purchasing System as defined by the Purchasing Department and ultimately the Finance Department
• Manage facility & equipment maintenance & repairs in collaboration with CEENTA leaders and staff using defined workflows
• Manage the operational aspects of new provider on & off boarding
• Partner with clinical and community leaders to develop schedules for technical and clinical educational program students
• Maintain vendor relationships
• Develop community relationships in collaboration with the Marketing Department
• Assist with daily clinic functions as needed

Finance:

• Direct and meet financial objectives as outlined by Executive Leadership; examples include:
• Reviewing monthly financial statements
• Establishing methods to meet or exceed budgeted visit volume, staff allocation, &/or revenue
• Maximizing the collection of patient payments
• Upholding financial policies and procedures through staff accountability and patient education
• Facilitating the annual strategic budgetary process, forecasting need for capital equipment, staff, etc.
• Identifying innovative revenue-generating or cost-saving measures
• Charge capture for identified provider services

Patient Experience:

• Maintain patient relations by promptly and appropriately responding to questions or concerns
• Document patient concerns into the electronic monitoring system
• Promote technological offerings that enhance the patient experience, such as CEENTA's patient portal and online scheduling
• Collaborate with providers and staff to enhance the patient experience, including training and coaching on patient experience objectives

Education

Bachelor's degree preferred. MHA/MBA preferred.

Experience

Five or more years' healthcare or practice management experience required.

Experience with EPIC EHR, highly preferred