Shift Lead

Job Summary
We are seeking a dynamic and experienced Shift Leader to oversee daily operations in a fast-paced food service environment. The ideal candidate will possess strong leadership skills, extensive knowledge of food preparation, and a solid background in restaurant management. This role is vital in ensuring exceptional customer service, maintaining food safety standards, and supervising staff to deliver a seamless dining experience. The Shift Leader will play a key role in managing team performance, inventory control, and operational efficiency across casual dining, quick service, or fine dining settings.

Duties

• Supervise and coordinate daily restaurant operations during assigned shifts, ensuring smooth workflow and adherence to company standards.
• Lead staff training and development initiatives to enhance team performance and customer service quality.
• Oversee food preparation processes, ensuring compliance with food safety and hygiene regulations.
• Manage POS systems
• Monitor inventory levels, assist with ordering supplies, and control food costs to optimize profitability.
• Ensure proper food handling, presentation, and quality control throughout the shift.
• Handle customer inquiries, resolve complaints promptly, and ensure an exceptional dining experience.
• Maintain cleanliness and organization of kitchen and dining areas in accordance with health standards.

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Qualifications

• Proven experience in food industry management, including roles such as assistant manager or supervisor within casual dining, fine dining, or quick service restaurants.
• Strong background in food preparation, culinary techniques, and kitchen management.
• Familiarity with POS systems
• Demonstrated leadership skills with prior supervising or team management experience.
• Knowledge of food safety standards, inventory control, and food production processes.
• Excellent customer service skills with the ability to handle challenging situations professionally.
• Experience with staff training & development, interviewing new team members, and managing restaurant operations.
• Hospitality management background including hotel or catering experience is a plus.
• Ability to work flexible hours including shifts that may extend into evenings or weekends as required by the restaurant's operational hours. This position offers an exciting opportunity for individuals passionate about the food industry who aspire to grow into higher management roles while leading a dedicated team in delivering outstanding guest experiences.

Pay: $ $23.00 per hour

Expected hours: 10.0 – 36.0 per week

Experience:

• Shift management: 2 years (Preferred)

License/Certification:

• ServSafe (Preferred)

Ability to Commute:

• Washington, DC Required)

Work Location: In person