Customer Service Representative

About Us
Total Waste Removal is a fast-growing, locally owned residential trash company dedicated to providing reliable service and exceptional customer care. We are looking for a bilingual Customer Service Representative to join our team and support our expanding customer base.

Position Overview
The Customer Service Representative will be the first point of contact for our customers. This role involves answering incoming calls, setting up new accounts, responding to customer questions, and resolving service issues with professionalism and care. The ideal candidate is friendly, organized, and able to communicate clearly in both English and Spanish.

Key Responsibilities

• Answer and route customer phone calls in a friendly and professional manner
• Set up new customer accounts and ensure accurate information is entered into our system
• Assist customers with questions, service concerns, billing issues, and general inquiries
• Provide timely follow-up and ensure customer satisfaction
• Maintain detailed and organized records
• Support the team with administrative tasks as needed

Requirements

• Bilingual fluency (English + Spanish)
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Reliable, punctual, and detail-oriented
• Basic computer and data entry skills
• Previous customer service experience is helpful but not required

Benefits

• Salary of $43,000 per year
• Opportunity to grow with a rapidly expanding company
• Supportive and friendly team environment
• Fully remote

Job Type: Full-time

Pay: $43,000.00 per year

Benefits:

• Work from home

Work Location: Remote