General Manager

ABOUT THE COMPANY

Playa Bowls is New Jersey's Original Acai Shop, founded in 2014, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added more than 70+ locations in 2024 and are on target to add as many 90 new locations in 2025. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand  

WHAT WE OFFER

• Competitive Base Compensation: General Managers receive a competitive salaried compensation package that reflects their leadership role and responsibilities.
• Quarterly Bonus Eligibility: Eligible to participate in our performance-based Quarterly Bonus Program, a direct reward for driving success and growth.
• Professional Development: Our comprehensive Playa Bowls training program equips you with valuable leadership and operational skills that support long-term career growth.
• Vibrant Work Culture: We keep energy high with a fun, upbeat environment where dancing, smiling, and having a good time are part of the job. 
• Employee Discounts: While on shift, enjoy 50% off and one free bowl. When you're off the clock, receive 30% off — it's a win-win

WHO YOU ARE

You're a positive, driven, and enthusiastic leader with a passion for superfoods, healthy living, and (of course) fruit As the General Manager of a Playa Bowls location, you are responsible for overseeing all aspects of store operations, ensuring exceptional guest experience, and leading your team to success. You'll manage and mentor a full team of Assistant Managers, Shift Leaders, and Team Members — fostering a supportive, high-energy work environment. Your responsibilities include hiring and training new team members, setting and directing daily operations, evaluating performance, and addressing challenges with professionalism and a solutions-first mindset. You'll uphold company policies and procedures while ensuring compliance with all applicable laws and standards. If you thrive in a fast-paced environment, are passionate about growing teams and businesses, think like an entrepreneur, and enjoy the occasional food pun, we'd love to have you leading one of our shops

WHAT YOU'LL DO

• Ensure product consistency, quality, and flavor by regularly checking food items and monitoring preparation standards
• Address and resolve guest complaints regarding food quality, service, and accommodations in a professional and timely manner
• Manage food and beverage deliveries, ensuring accuracy in order quantities and quality of received products
• Collaborate with Human Resources to support the onboarding process for new hires in ADP Workforce Now, including initiating and assigning tasks, sending reminder communications, and addressing any issues or troubleshooting needs.
• Supervise food preparation processes, portion sizes, and presentation to maintain company standards
• Monitor financial performance, including payroll, budgets, and expenditures, using appropriate systems and software to ensure financial goals are met
• Utilize scheduling systems to manage Team Members' hours, optimizing labor and ensuring timely food preparation
• Ensure compliance with health, safety, and fire regulations in food preparation, serving, and overall facility maintenance
• Maintain required sanitation records and ensure compliance with government regulations and food safety standards
• Establish and evaluate performance standards for both personnel and customer service to maintain high operational standards
• Review and refine operational processes to improve efficiency, service, and safety
• Step in as needed to assist with food preparation or service tasks, such as restocking, clearing tables, or serving food and beverages
• Oversee food and equipment inventories, conducting weekly inventory checks and ensuring adequate stock levels
• Organize and direct employee training programs, resolve personnel matters, and manage recruitment and performance evaluations
• Order and manage supplies, equipment, and resources to ensure operational needs are met
• Assess staffing requirements and recruit new talent through company platforms, job fairs, or other recruitment methods
• Coordinate maintenance and repair services, including waste removal and pest control, to keep the establishment running smoothly
• Manage point-of-sale (POS) operations, including cash handling, money counting, and