Customer Support Specialist

About Us

At Backdrop, we don't just set the stage — we create memorable experiences that elevate every moment. From trade shows to corporate events, festivals, and beyond, our portable backdrops and displays have helped thousands of customers across the U.S. and Canada transform their spaces with ease.

Powered by innovation, quality craftsmanship, and unmatched customer service, our
family of brands — and — lead the industry in portable event displays. We recently launched an AR app called Backdrop Alive that turns a static backdrop into a fully interactive experience and a customizable modular line called Moduluxe.

We believe people do their best work in a positive, balanced environment. That's
why culture, growth, and work/life balance are at the core of everything we do.

About the Role

As a Customer Support Representative, you're the go-to resource for customers who need clarity, guidance, or help resolving an issue. You'll handle inquiries with accuracy and empathy, provide clear solutions, and ensure every interaction feels seamless and supportive.

This role blends problem-solving, communication, and product knowledge. You'll help maintain our service standards, support smooth workflows across teams, and create positive experiences that keep customers returning.

You might be a fit if you're:

• A people person who communicates confidently by phone and email
• Someone who values work/life balance
• A proactive problem-solver with a go-getter mindset
• Fun, collaborative, and easy to work with
• Organized and detail-oriented
• Thriving in a fast-paced office environment
• Ready to contribute ideas and grow with a scaling company

If this sounds like you, you may be the Rockstar Customer Support Specialist we're looking for.

Duties and Responsibilities

We produce custom portable backdrops for events and exhibitions. Your role is to support customers throughout the order and post-purchase experience.

You will:

• Resolve customer service issues, including lost packages, urgent timelines, or shipping concerns
• Follow through on claims and ensure customers stay informed at every step
• Maintain regular follow-ups to ensure customer needs and deadlines are met
• Track and manage multiple client timelines
• Work with clients across entertainment, medical, finance, tech, nonprofit, and more
• Coordinate with internal teams on artwork, production, and delivery
• Assist customers with purchasing their display and understanding product options

Experience and Requirements

We hire for culture and character first — experience is important, but attitude matters most.

We're looking for someone who is:

• Experienced in customer service or product support (1+ year preferred)
• Comfortable communicating with a high volume of customers daily
• Positive, upbeat, and solution-oriented
• A team player who also works well independently without micromanagement
• Detail-oriented, quick to learn, and technologically capable
• Thriving in a fast-paced environment
• Fluent in English (verbal and written)
• Professional, reliable, and accountable

What We Offer

Happy employees do their best work. We provide:

• Competitive Compensation + Comprehensive Health Benefits: Salary starting at $45,000 plus commission opportunities, annual raises, and Medical, Dental, Vision, and more.
• Work-Life Balance: Paid vacation, sick leave, and a culture that respects your time.
• A Vibrant Team: A dynamic, supportive, and creative environment where your work matters and growth is encouraged.

How to Apply

If this role feels like the right fit, we'd love to hear from you.

Please submit your resume and a cover letter telling us why you're the perfect fit for Backdrop and how your experience aligns with our mission.

Learn more about us at

Job Types: Full-time, Permanent

Pay: From $45,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care

Ability to commute/relocate:

• Vancouver, BC V6B 1H4: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• Customer Support / Client Services Occupations: 1 year (required)

Language:

• English (required)

Work Location: In person