Physician Relations Representative

WELL Health Diagnostic Centres is looking for an enthusiastic and results-driven Physician Relations Representative (PRR). Responsible for building and leveraging relationships with physicians through marketing initiatives and promoting the Company's services to physicians, nurse practitioners, and health care providers across the GTA. In managing relationships internally and externally, the incumbent will follow up with physician inquiries in a timely manner with the goal of increasing health care provider referrals and engagement with WELL Health's suite of businesses. The incumbent will assist and work closely with the physician relation and marketing team to promote and support various initiatives across the GTA.

About WELL Health Diagnostic Centres

WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario. More than 15,000 Ontario healthcare providers refer their patients to WELL Health Diagnostic Centre's 40 accredited locations for OHIP-covered cardiology, imaging, women's health, telehealth, and sleep diagnostic services.

We offer unique benefits to our staff including Employee assistance program (EAP), opportunity to travel to other WELL Health Diagnostic Centres locations and earn travel premium & mileage, we have also partnered with many schools & colleges to encourage continuing education programs. We offer Sign on bonus for specific locations and provide relocation benefits to assist candidates to help with relocation expenses.

Why join WELL Health Diagnostic Centres? Here are 5 great reasons

• Accredited Patient Care: We're Ontario's only independent diagnostic health facilities that are Accredited with Exemplary. This achievement recognizes our continuous effort to provide shorter wait times for patients, faster report turnaround for referring healthcare providers, and the highest standard of infection prevention, cleanliness, safety, and comfort in our facilities.
• Canada's Best Managed Companies: For 6 consecutive years, we've been selected among Canada's Best Managed Companies. This is Canada's leading business awards program, recognizing excellence in private, Canadian-owned companies.
• Great Place to Work: For 7 consecutive years, we've been certified as a Great Place to Work due to our congenial work environment, and the high level of pride and trust our team has for their leaders. We believe the quality of our patient care reflects the quality of our team of healthcare professionals.
• Consumer Choice Award: For 5 consecutive years, we've won the Consumer Choice Award for best Diagnostic Imaging Clinics in the Greater Toronto Area. The winners are the result of an in-depth consumer evaluation process that involves gathering unbiased consumer opinions, calculated and vetted by some of North America's leading market research firms.
• Canada's Top Growing Companies: The Globe and Mail's Report on Business has selected WELL Health Diagnostic Centres in their ranking of Canada's Top Growing Companies. This program celebrates and ranks independent Canadian businesses by the percentage of their revenue growth over three years.

Reporting to: Director of Business Development and Physician Relations

Responsibilities:

Marketing:

• Engage with a targeted pipeline of healthcare professionals, including physicians, nurse practitioners, and other healthcare providers, across multiple territories through phone calls, in-person meetings, and other communication channels. Build and maintain strong, long-term relationships with current and new referring physicians and their support staff to offer a quality experience.
• Resolve physician concerns immediately and effectively.
• Bridge the connection between the referring physician and our specialists in the event that questions arise.
• Collaborate with the clinic staff to achieve optimal patient care.
• Develop in-depth knowledge of WELL Health's offering and value proposition.
• Manage and build an effective pipeline of referring health care providers throughout the GTA and assist in other territiories as needed.
• Track activity and report results, such as daily call reports, weekly work plans and territory analyses with the purpose of increasing referring volumes in Salesforce.
• Interact and communicate collaboratively within the physician relations team and other leaders / staff throughout the organization, as appropriate, to provide quality customer experience.
• Work closely with Clinic Leaders, Regional Leaders, and other teams to help manage and resolve issues and seize opportunities, proactively make recommendations and relay feedback to the management. Understand the competitive market including patient demographics, dynamics of physician relationships locally, hospital groups, etc.

Patient & Physician Experience:

• Ensure patients are supported in preparation of their medical appointments via knowledge sharing to the referring offices, as applicable.
• Accurately and efficiently answer customer questions with a complete knowledge of features and benefits of WELL Health's services.
• Collaborate with peers in other territories to enhance team capabilities and effectiveness.
• Achieve overall performance goals of the organization.
• Support other lines of business as call volume dictates.
• Perform other related duties as assigned.

Qualifications, Experience & Requirements:

• 0-2 years of related experience.
• Bachelor's degree in sales, marketing, or related field.
• At least 1 year of cold-calling experience.
• Previous experience in customer service or sales an asset.
• Maintain excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
• Comfortable working with Microsoft Office suite, experience with an asset.
• Track record of initiative-taking and creativity in tackling sales and marketing challenges.
• Must have access to a vehicle.
• Willing to travel.

Personal:

Have a cheerful, positive attitude and the ability to work effectively with others as well as the ability to work independently and treat everyone with respect, dignity, and kindness.

WELL Health Diagnostic Centres offers an excellent remuneration package including competitive wages, medical and dental benefits, training & development assistance, various corporate discounts, unique benefits, and referral bonuses.

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WELL Health Diagnostic Centres welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WELL Health Diagnostic Centres is an equal opportunity employer. If you require accommodation for a disability at any stage of the recruitment process, please notify Human Resources

How to Apply:

Interested applicants are requested to send their resume to