Front Desk Agent

Job Overview
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming environment. This role requires excellent communication skills, a strong attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced setting. Previous hotel experience is preferred but not required; a positive attitude and a passion for hospitality are essential. Bilingual or multilingual abilities are highly valued to accommodate our diverse guest base.

Duties

• Greet guests warmly upon arrival and assist with check-in and check-out procedures
• Manage multi-line phone systems, answer inquiries, and direct calls appropriately
• Provide accurate information about hotel services, amenities, and local attractions
• Handle guest requests promptly and professionally, ensuring guest satisfaction
• Maintain front desk area in a clean and organized manner
• Process reservations, cancellations, and modifications using hotel management software
• Assist with administrative tasks such as data entry, billing, and documentation
• Collaborate with housekeeping and maintenance teams to ensure guest needs are met efficiently
• Uphold high standards of phone etiquette and customer service at all times

Skills

• Excellent communication skills, both verbal and written
• Strong customer service orientation with a friendly demeanor
• Ability to operate multi-line phone systems effectively
• Experience in front desk operations or hospitality preferred but not required
• Multilingual or bilingual abilities are a plus for serving diverse guests
• Knowledge of hotel management software is advantageous
• Professional appearance and demeanor with strong organizational skills
• Ability to handle stressful situations calmly and efficiently

This position offers an engaging work environment where your hospitality skills can shine. We value team players who are eager to provide outstanding guest experiences while maintaining professionalism at all times.

Job Type: Part-time

Pay: $17.85-$18.00 per hour

Expected hours: 30 per week

Benefits:

• Flexible schedule

Work Location: In person