Service Administrator

With over seven decades of experience, The J Hansen and HVAC Group delivers top-quality solutions to meet your HVAC service requirements. Our team of professionals is dedicated to providing the best natural gas/propane services, commercial refrigeration solutions, electrical services and controls, Medigas piping, 'A' ticket gas fitters, water treatment, and boiler installation and combustion analysis.

The J. Hansen HVAC Group Inc. is in search of a Service Administrator who will work with our Supervisors and Technicians to ensure that customers needs are maintained. The successful applicant will be a self-motivated individual with excellent organizational and communication skills. The successful candidate must be customer focused, analytical, and detail-oriented with an understanding of sales tax, purchase orders, and work orders. With their technical and organizational expertise, they will play a key role in enhancing our corporate image and reputation.

Duties and Responsibilities:

• Answer incoming calls, collect information, distribute information to the Operations team
• Create and maintain customer accounts
• Process credit card transactions
• Open new work orders using the ERP system
• Issue Purchase Orders related to service jobs and asset maintenance
• Receive inventory purchased for jobs and asset maintenance
• Create new and manage existing service contracts using the ERP system
• Permit administration as required
• Invoice completed service jobs using the ERP system
• Ensure that business activities are conducted within the Company code of conduct and in a professional manner with the highest degree of quality
• Promote teamwork among the various functions of the office and the company to ensure long-term success of the business
• Assist supervisors with other administrative duties as assigned

Skills and Requirements:

• High School Diploma required; Diploma or Degree in Administration or Operations is a plus
• Attention to detail with excellent analytical skills
• Very well organized and able to multi-task
• Proficiency with Microsoft Office Suite; Intermediate Excel experience required
• Experience with accounting systems and reporting tools
• Experience working in a cross-functional environment and interacting with multiple departments and all levels of the organization
• Strong business knowledge and able to handle confidential information appropriately

Job Type: Full-Time

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• On-site parking
• Paid time off
• Vision care

Work Location: In person