Ecommerce Specialist

Job Title: Ecommerce Specialist

Location: Etobicoke, ON

Company: cuddle+kind

About Us:

cuddle+kind is a purpose-driven company creating beautifully crafted, hand-knit dolls that help feed children around the world. We are passionate about quality, social impact, and ethical products that make a meaningful difference. Join our team to help grow a brand with heart and purpose.

Job Summary:

We're looking for an eCommerce Specialist with strong Shopify knowledge, technical problem-solving skills, and a data-driven mindset. This role is responsible for maintaining excellent website functionality, supporting Shopify content updates, managing analytics integrity, and partnering with developers and vendors on technical projects. The ideal candidate is detail-oriented, organized, and proactive in identifying improvements and industry best practices.

Key Responsibilities:

Ecommerce & Technical:

• Run daily, weekly, and ongoing QA tests to ensure the website functions correctly across all devices and user flows.
• Track industry best practices and emerging opportunities (e.g., AI shopping tools, new apps, functionality updates) and recommend relevant enhancements.
• Support Shopify content updates in partnership with the eCommerce Coordinator.
• Troubleshoot website issues and coordinate resolutions with developers.
• Manage technical collaborations with developers, including scoping, timelines, and testing.
• Audit and maintain Shopify apps; recommend optimizations or consolidations.
• Lead CRO initiatives, including A/B test setup, monitoring, and documentation.
• Contribute to SEO maintenance and ongoing improvements.
• Ensure compliance with privacy requirements related to website tools, cookies, and tracking.

Analytics:

• Maintain data accuracy across GA4, Lifetimely, Shopify, and other analytics platforms.
• Aggregate and format data from marketing platforms; support ad hoc reporting needs across the team.
• Build and maintain dashboards that visualize performance across major channels.
• Work within A/B testing platforms and assist in documenting findings and conclusions.
• Ability to pull insights from data and make clear recommendations.

Vendor Collaborations:

• Act as a point of contact with technical partners and developers.

Requirements:

• Experience: 3+ years in operations, focusing on eCommerce and Shopify, with additional experience in purchasing, supply chain, and wholesale vendor management.
• Entrepreneurial Mindset: A proactive self-starter who thrives on challenges, can work independently, and is adept at problem-solving.
• Technical Skills: Strong proficiency in Shopify and Excel, Google Sheets. Familiarity with basic coding languages + SQL is a plus.
• Analytical Skills: Skilled in data analysis and interpretation to support decision-making and optimization.
• Communication: Excellent written and verbal communication skills to facilitate cross-team collaboration and effective vendor negotiation.
• Detail-Oriented: Highly organized, with a sharp focus on details and the ability to manage multiple priorities.
• Collaborative: Ability to work closely with cross-functional teams and foster strong relationships with internal and external partners.

Why Join cuddle+kind?

• Purpose-Driven: Be part of a mission-focused company dedicated to creating positive social impact.
• Growth Opportunity: Work within a dynamic, expanding organization with room for professional advancement.
• Innovative Culture: Join a passionate team in an environment that values creativity, collaboration, and continuous improvement.

How to Apply: If you're excited to bring your entrepreneurial spirit, Shopify expertise, and operational know-how to cuddle+kind, we'd love to hear from you Please submit your resume and cover letter outlining your experience.

Job Type: Full-time

Pay: $70,000.00-$80,000.00 per year

Benefits:

• Casual dress
• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Work from home

Application question(s):

• Describe your level of experience with data analytics.
• What is your favorite cuddle+kind doll?
• What Ecommerce platform have you worked with?

Experience:

• E-commerce: 1 year (required)
• Shopify: 1 year (preferred)

Work Location: In person